Customer Support Specialist
Stax ConnectOrlando, FL, United States4 days ago
Job type
- Full-time
Job descriptionBasic Transaction Research Basic Deposit Research General Inquiries Basic StaxPay How To's / Walk Throughs Billing Tickets (Fee Opt Outs) StaxPay Troubleshooting Basic Terminal Troubleshooting Maintain KPIs as set forth by support leaders Responding to customer support requests in a timely manner Diagnose / troubleshoot basic technical issues across hardware and software platforms Identify workarounds and resolutions to basic technical issues Proactively coordinate troubleshooting efforts across multiple 3rd party vendors in the customer tech stack to provide full end-to-end troubleshooting including systems outside of Stax's control Identifying hardware and software solutions Maintain high data hygiene on your work in all internal systems Provide feedback to help identify trends and potential process improvements or customer experience improvements Effectively investigate and diagnose customer problems, including problems involving data and systems of third parties such as back-end processors or banking partners May be assigned weekend and evening shifts Other duties as assigned 2+ years working with customers Excellent communication skills, to work within team and customer relations Strong customer empathy and the ability to de escalate in emotional situations Technical or financial support experience Excellent phone etiquette Ability to work under pressure in fast-paced environment and prioritize workload Comfortable with standard business software (Microsoft Office, Google, etc) Solution oriented with the ability to think strategically and creatively in decision making Strong work ethic Coachable and able to take direction and feedback well, yet being forward thinking to challenge the status quo Strong attention to detail Bilingual - Fluent in English and Spanish a plus
Job Type
Full-time
Description
As a Customer Support Specialist, your role is ensuring a positive user experience for our members, primarily through customer service. You are the merchant facing problem solver, with respect to issues including general inquiries, basic Stax portal uses, as well as basic transaction and deposit research . Your role is to assist customers with basic technical issues and questions relating to our payment solutions platforms. You will work hand-in-hand with the Customer Support Manager, the Support Team Lead as well as Level 2 and Level 3 Support Agents. Resolving issues will include end-to-end troubleshooting of customers' payment processing infrastructure, which may include third-party systems in addition to Stax systems.
Key Responsibilities & Objectives
- Monitoring incoming call queue and answer an average of 300 / mon incoming calls promptly and professionally
- Maintain an average call handle time of 20 minutes
- Handle calls related but not limited to :
Login Help
Requirements
Create a job alert for this search
Customer Support Specialist • Orlando, FL, United States
Related jobs
Schedule : 7 : 00 AM EST to 4 : 00 PM EST (Training may require a schedule of 8 : 00 AM - 5 : 00 PM).The Scheduling Support Specialist supports the Master Scheduling Team in the planning and execution of sh...Show moreLast updated: 30+ days ago
We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home.
Rotech provides high quality medi...Show moreLast updated: 26 days ago
The Customer Support Specialist provides order processing and sales-related support to internal and external customers while delivering legendary service.
This role is responsible for processing ord...Show moreLast updated: 22 hours ago
The Customer Support Specialist provides administrative, analytical, and operational support to the Utility Billing Department.
This role serves as a connection between customer service and the supe...Show moreLast updated: 11 days ago
We help patients lead a more comfortable and productive life by keeping them engaged in their care.We are looking for a dedicated Outbound Sales Specialist (OSS) for our Customer Support team.In th...Show moreLast updated: 23 days ago
ThreatLocker® is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints.
The ThreatLocker® platform with Applic...Show moreLast updated: 4 days ago
ADP is hiring a Client Support Specialist.If so, this may be an opportunity for you.Read on and decide for yourself.In this role, you will serve as ADP's front-line for solving clients' challenges,...Show moreLast updated: 30+ days ago
Specialist Customer Care Support.What makes Hilton Grand Vacations unique? Together, We Can.We believe that our most important strength is our people.
The foundation of our culture is to value and c...Show moreLast updated: 12 days ago
Focus on the core content of the job post, removing all extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and condensed, removing any unnecessary spacing, emo...Show moreLast updated: 30+ days ago
NOTE : This is an in-house position at our headquarters.NASDAQ : ICCT) is a national provider of secure communications for high-compliance industries including healthcare, finance, and legal.The comp...Show moreLast updated: 30+ days ago
Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness.
Develops and delivers computer-based training mate...Show moreLast updated: 30+ days ago
Treasury Management Technical Support II- Customer Support.This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while s...Show moreLast updated: 18 days ago
NBCUniversal is one of the world's leading media and entertainment companies.We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to...Show moreLast updated: 8 days ago
Customer Care Specialist - No Healthcare Experience Needed.Make a Meaningful Impact – Bring Compassion, We'll Provide the Training.
No medical experience required.We provide full paid training...Show moreLast updated: 30+ days ago
Customer Success Specialist AlignStrategic.North America, is looking for a customer success specialist.You'll be part of a distributed team working with customers on a suite of products that help o...Show moreLast updated: 30+ days ago
Customer Technical Support Representative - Part Time.Our mission is to unlock human potential.We welcome you for who you are, the background you bring, and we embrace individuals who get excited a...Show moreLast updated: 5 days ago
Omnichannel Contract Duration : Full-Time, Permanent Training Schedule : TBD Work Schedule : To be determined | with Weekends work Work Type and Location : Remote, US only Expected Start Date : AS...Show moreLast updated: 3 days ago
- Promoted
Scheduling Support Specialist
LanceSoftOrlando, FL, USFull-time
- Promoted
Outbound Medical Sales Customer Support
Rotech Healthcare Inc.Orlando, FL, United StatesFull-time
- Promoted
- New!
Customer Support Specialist
CompunnelSanford, FL, United StatesFull-time
Customer Support Specialist
City of Orange CityOrange City, Florida, USFull-time +1
Quick Apply
- Promoted
Outbound Medical Sales Customer Support
Rotech HealthcareOrlando, FL, USFull-time
- Promoted
Senior Technical Support Specialist
ThreatLockerOrlando, FL, United StatesFull-time
Outlet Customer Experience Specialist, Advisor
Best BuyUSA, Florida, Ocoee- Promoted
Client Support Specialist
Automatic Data ProcessingMaitland, FL, USFull-time
- Promoted
Specialist Customer Care Support
Hilton Grand VacationsOrlando, FL, USFull-time +1
- Promoted
Sr Contract Support Specialist
Hill InternationalOrlando, FL, USFull-time
Technical Support Specialist
iCoreConnectOcoee, Florida, United StatesFull-time
Quick Apply
Technical Support Specialist
Sayres & AssociatesPine Castle, FL, USAFull-time
Quick Apply
- Promoted
Treasury Management Technical Support II- Customer Support
First HorizonOrlando, FL, USFull-time
- Promoted
Specialist, Ecom Support
NBCUniversalOrlando, FL, USFull-time
Customer Care Specialist
Serenity Mental Health CentersOrlando, FL, USFull-time
Quick Apply
Customer Success Specialist
Align StrategicOrlando, FL, USFull-time
Quick Apply
- Promoted
Customer Technical Support Representative - Part Time
John Wiley & Sons Inc.Maitland, FL, United StatesPart-time
Healthcare - Customer Support Team Lead
PartnerHeroOrlando, FL, USFull-time +1
Quick Apply