Support Engineer

A company is looking for a Support Engineer II to provide technical assistance and resolve customer issues related to their services.

Key Responsibilities

Respond to customer support requests and troubleshoot technical issues

Collaborate with the development team to translate customer challenges into actionable solutions

Participate in daily meetings to discuss customer issues and task progress

Required Qualifications

Advanced scripting skills in Python, GoLang, Ruby, or Bash

Knowledge of internet core protocols such as DNS, TCP / SSL, and HTTP

Experience with infrastructure as code tools like Terraform and Ansible

Proficiency in managing Linux hosts and technical customer support

Ability to document processes and share knowledge effectively