Mail Service Specialist I

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is :

Grade : Services 202

Pay Range : $16.05 - $23.31

Job Description

As a Mail Services Specialist I , you'll play a vital role in ensuring smooth mail and shipping operations that support WGU's departments and services. Your attention to detail and commitment to accuracy will help us deliver timely, reliable solutions that keep our university running efficiently.

What You'll Do :

Receive, sort, and process incoming and outgoing mail and packages, ensuring accuracy and timely delivery

Log and scan incoming mail, process checks, and manage disposition according to documented procedures

Pick, pack, and ship outgoing packages using shipment processing software, including preparing commercial invoices when needed

Maintain shipping supply inventories and ensure locker systems are organized and functional

Respond to phone calls and emails promptly, providing excellent customer service to internal stakeholders

Update systems such as ServiceNow with accurate shipping and tracking information

Collaborate with department heads to meet specific mailing requirements and assist with billing or invoice resolution

What You'll Bring (Minimum Requirements) :

High school diploma or equivalent

0-2 years of related experience in mailroom or shipping / receiving roles

General office experience

Knowledge of standard carrier shipping requirements and processes (UPS, USPS, and FedEx).

Basic Microsoft Word and Excel skills, including .csv file knowledge

Strong organizational skills and ability to manage multiple tasks with minimal supervision

Excellent interpersonal and customer service skills

Physical Requirements :

Prolonged periods sitting at a desk and working on a computer.

Must be able to perform repetitive physical motions. Including reaching above the head, extending arms, bending, and lifting.

Must be able to lift up to 35 pounds at times.

Must be able to stand for extended times.

Bonus Points if You Have (Preferred Qualifications) :

2+ years of mailroom or shipping / receiving experience

Experience with commercial invoices and customs requirements

Familiarity with Quadient S.M.A.R.T. shipping systems, Smart Parcel Locker systems, Workday Purchase Orders, and ServiceNow

What to Expect :

At WGU, our mission drives everything we do-including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

Here's what that typically looks like :

Introductory phone screen (~30 minutes) : We'll walk you through who we are at WGU, what you'll do in this role, and learn about your relevant experience.

Hiring manager interview (~30 minutes) : Dive deeper into your skills and how you'll contribute to the team.

Final team interview (~45 minutes) : Meet the team and explore how you'll collaborate in this role.

Work Location

This is a full-time, in-office position at WGU's office in Salt Lake City, Utah.

#LI-Onsite

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours) : This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply : If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer : The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations : Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.