Assistant Director of Food & Beverage - The Ritz-Carlton

Job Overview

Plan and manage the Restaurant(s), Room Service and Lounge(s) in order to achieve customer satisfaction, quality service, compliance with corporate / franchise policies and procedures and federal, state and local regulations while meeting / exceeding financial goals. Position is responsible for the short term planning and managing the operations of the Restaurant(s), Room Service and Lounge(s). Recommends promotional ideas and procedural changes. Prepares forecasts, implements, monitors and controls the budgets for the various outlets.

Responsibilities

Manage the human resources within the division. Direct and oversee recruitment and development of employees; hire, train, empower, coach and counsel, performance and salary reviews, resolve conflict through fair treatment policy, discipline and terminate, as appropriate.

Develop, recommend, implement and manage the division's annual budget, business / marketing plan, forecasts and objectives to meet / exceed management expectations.

Implement and manage all company programs (company / franchise) to ensure compliance with the SOPs; to include safety and sanitary regulation, all federal, state and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest.

Market the Food and Beverage outlets; develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet / exceed sales and financial goals and objectives.

Manage the maintenance / sanitation of the food and beverage areas and equipment in the hotel to protect the asset, comply with regulations and ensure quality service.

Resolve customer complaints, as appropriate, to maintain a high level of customer satisfaction and quality.

Qualifications

Education / Formal Training Four-year college degree or equivalent education / experience. Manager Allergens Certification Food Safety Certification Alcohol Certification

Experience Four to five years of employment in a related position with this company or other organization(s).

Knowledge / Skills Requires advanced knowledge of the principles and practices within the food and beverage / hospitality profession. This includes experiential knowledge required for management of people, complex problems and food and beverage management.

Ability to analyze activities or information and arrive at logical conclusions.

Requires supervisory / management communication skills.

Excellent communication skills due to telephone and face-to-face interaction with guests, corporate office and associates.

Good speaking skills for guest, corporate, vendor and associate interaction 100% of work day.

Written guest communication, administrative responsibilities and Human Resource responsibilities requires excellent reading and writing abilities 100% of the work day.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Limited physical requirements in order to assist various outlets during peak business demands (i.e., banquet room turns, restaurant bussing, etc.).

Bending / kneeling -as directed above.

Physical ability to supervise on-floor activities required 60% of work day. No continuous standing.

Climbing Stairs -up to 20 steps 20%of work day.

No driving required.

Chemicals / Agents Limited access in the course of supervising the sanitation of the operation.

Environment

Inside 90% of work day. Due to responsibility of total operation, specifically sanitation standards, position requires 10% of work day inspecting various walk-in-coolers, temperatures ranging as low as 30 degrees. Chemicals / Agents -Limited access in the course of supervising the sanitation of the operation

Benefits

Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Employee Assistance Program Great discounts on Hotels, Restaurants, and much more $85,000 - $105,000 / Annual

ID : 2025-28995

Position Type : Regular Full-Time

Property : The Ritz Carlton Chicago

Outlet : Torali

Category : Restaurant Operations

Address : 160 E Pearson St

City : Chicago

State : Illinois

EOE Protected Veterans / Disability