Director of Outlets

Director Of Outlets

The Director of Outlets oversees front-of-house operations across all food and beverage outlets, including The Grill a full-service restaurant, smoothie bar, and rooftop sundeck F&B operation. This role focuses on operational improvement and execution, service standard development, and team leadership, ensuring that all FOH operations reflect the core values of the East Bank Club. The position provides direct leadership to The Grill management team and drives initiatives to enhance service, streamline operations, and grow member engagement. Pay Rate : $100,000-$110,000 annual salary.

Operational Leadership & Improvement

• Provide strategic oversight and guidance to FOH operations through direct reports, focusing on operational improvement and execution rather than day-to-day outlet management.
• Develop, implement, and enforce service standards that align with the East Bank Club's core values.
• Partner with the Director of Food & Beverage to design and execute initiatives that improve service, efficiency, and member experience.
• Identify operational gaps, implement solutions, and ensure consistent execution across all FOH operations.
• Establish and monitor KPIs to track service standards, operational efficiency, and member engagement, ensuring accountability through regular reporting.

Guest Experience & Member Engagement

Team Leadership & Development

Financial & Operational Performance

Cross-Functional Collaboration

Requirements Qualifications and Standards

Benefits

Time Off & Retirement

Health & Wellness

Employee Perks

Diversity, Inclusion, and Belonging Matters

East Bank Club commits to a culture of inclusion and belonging characterized by connection across our similarities and differences. We honor the dignity of all employees by enabling each to reach their fullest potential and, by doing so, better serve our members. We serve a diverse group of members and recognize the importance of diversity and inclusion in enriching the employee and member experience required to support our mission. EBC is committed to attracting, retaining, and developing employees with varying identities and backgrounds. East Bank Club is an Equal Opportunity Employer and drug / smoke-free workplace.