Director of Business Travel and Luxury Sales

Why us?

Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests will have every chance to explore the city, from shopping along Michigan Avenue to viewing famous works at the Art Institute. Yet with our hotel’s spa, rooftop lounge, locally inspired restaurant, indoor lap pool and spacious accommodations overlooking the city, guests may not want to leave the premises.

Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and skilled hospitality professionals. As one of our Ladies and Gentlemen, you will reflect the values that make us the world’s finest luxury brand. Here, in a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other.

Job Overview

Actively sells and leads business travel and travel industry team to meet and exceed revenue goals by developing new accounts and growing existing hotel accounts with a profitable and win-win selling approach. Manages accounts with corporate travel throughout the year and negotiates rates for those accounts which travel on a consistent basis. The Director will also manages travel industry and wholesale accounts that book both business and leisure travel. The Director and their team are responsible for managing the relationship of corporate and travel industry accounts located locally and nationally and working with the Hotel brand channels. The primary intent is to drive revenue for the hotel in all transient business and leisure segments.

Responsibilities

Leadership

• Ensures team is proactively prospecting and soliciting, working all accounts to produce the highest greatest amount of revenue possible in line with yield management practices, providing a high level of service to build strong relationships and repeat business, and ensuring that deadlines for RFPs, contracts and client needs are met promptly.
• Leads by example and holds team accountable for goals and revenue production, creative selling strategies and wow site inspections.
• Produces reports on a timely basis.
• Positive interaction and providing information to other hotel departments to ensure smooth customer service experiences and delivering on promises.
• Ensures team and self to achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
• Participants in revenue management discussions and stays aligned with hotel’s overall goals.
• Shows initiative, proactive approach and can work independently.

Direct Sales

New Account Development

Revenue Management

Account Service and Management

Product Knowledge

Time Management and Professionalism

Qualifications

Education / Formal Training

Minimum of high school diploma or equivalent. Bachelor’s degree preferred.

Experience

Four years business travel and travel industry experience, with 1 year successful supervisory leadership experience.

Knowledge / Skills

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Environment

Travel required : 40% of time spent on outside sales calls (locally and nationally)

Work inside office environment as well as at client locations.

Benefits

Medical, dental, & vision insurance

Eligible to participate in the Company’s 401(k) program with employer matching

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more

$70,000 - $85,000 / Annual

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