Customer Success Manager

Customer Success Manager (CSM)

Get Covered is a leading insurtech company helping property management teams streamline renters insurance compliance, reduce risk, and create better resident experiences. Our AI-powered platform automates insurance verification, enrollment, and compliance tracking for over 3 million units nationwide. We're proud of the culture we've builtwhere collaboration, innovation, and fun go hand-in-handand we're looking for someone who thrives in a fast-paced, team-oriented environment.

Role Overview

As a Customer Success Manager (CSM), you'll be the trusted partner and primary point of contact for a portfolio of customers. You'll play a key role in ensuring customers see measurable value from our platform, driving adoption, and helping them achieve their business objectives. This role reports directly to the Manager of Customer Success. We're looking for someone who not only delivers exceptional results but is also a strong cultural fitsomeone who shares our passion for creating an amazing workplace while building lasting relationships with clients.

Key Responsibilities

• Serve as the primary point of contact for customers, driving engagement, adoption, and satisfaction.
• Build and maintain strong, long-term relationships to ensure client retention and growth.
• Partner closely with clients to understand goals, deliver value, and identify opportunities for optimization.
• Lead regular business reviews, performance check-ins, and strategic planning discussions.
• Collaborate cross-functionally with Product, Sales, and Support teams to advocate for client needs.
• Develop and deliver tailored onboarding, training, and enablement sessions.
• Monitor customer health, identify risks, and proactively develop solutions.
• Identify upsell and expansion opportunities, partnering with Sales to drive growth.
• Maintain accurate client data and updates in CRM systems (e.g., Salesforce, HubSpot).

Qualifications

Why You'll Love Working Here