Help Desk Technician

A company is looking for a Help Desk Technician to provide first-line technical support for Business Intelligence tools.

Key Responsibilities

Serve as the first point of contact for BI tool-related issues

Respond to user queries and assist with login / access issues and troubleshooting

Document issues and collaborate with higher-tier support and development teams

Required Qualifications

Bachelor's Degree in Information Systems or related field and a minimum of 5 years of relevant experience

3-5 years of experience in IT help desk or technical support role

Familiarity with Power BI, Tableau, or Alteryx from an end-user or support perspective

Experience with AI-related tools and basic understanding of data visualization concepts

Experience with ticketing systems and knowledge of Microsoft Office