Veterinary Customer Experience Trainer

A company is looking for a Customer Experience Training Specialist (Veterinary-Focused).

Key Responsibilities

Designs, develops, and delivers training programs for customer service staff and leadership

Manages and maintains the Five9 contact center system to align with business needs

Conducts quality audits and collects training metrics to measure program effectiveness

Required Qualifications

Bachelor's degree in business management or a related field preferred

Five or more years of customer service experience, with training or leadership experience

Experience in a contact center environment, preferably with Five9 administration

Strong interpersonal skills for effective interaction at all organizational levels

Life & Health and Property & Casualty insurance licenses are desired or the ability to obtain