Customer Service Representative
Customer Service Representative Location IL, Channahon Department Sales Employment Type Full Time
- Support a working environment that enables exceptional and world class customer service.
- Maintain an objective and cooperative relationship with current and potential customers.
- Form and maintain good relationships with internal customers at all levels of the organization.
- Provide customers with product information to assist with determining appropriate product to purchase.
- Answer basic technical questions on product make-up, installation procedures, and application.
- Enter orders accurately the same day as received.
- Provide written price quotations to customers at the request of Sales Managers or Management
- Monitor fulfillment and shipment of the order to ensure that customer is always fully aware of order status .
- Stay informed of information on pricing, product design and availability.
- Monitor and process EDI orders if applicable for customer account responsibility.
- Provide input to Customer service policies and procedures.
- Participate in daily KPI and weekly and / or monthly meetings.
- Keep accurate and well-organized records and necessary documentation.
- Perform other duties assigned by Manager
- College degree preferred
- Must be able to form and maintain good relationships with external customers and internal customers at all levels of the organization.
- Excellent verbal and written skills, telephone skills required.
- Computer skills in Excel and Word required. Aptitude to learn new software programs required.
- Must possess a very strong aptitude to learn.
- Demonstrate basic math skills to convert from square feet to metric and metric to square feet
- Must be able to think outside of the box and possess creative thinking skills
- Must be able to act with a sense of urgency when managing customer accounts.
- Must be able to multi-task and work in a fast pace environment.
- The ability to problem solve and offer solutions
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