Service Coordinator

Job Description

Job Description

Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We are an employee-owned company and believe our greatest asset is our people.

We are looking for team members who are passionate about delivering industry-leading experiences to our customers and supplying turn-key solutions for any HVAC, refrigeration, critical environment, custom metal fabrication, energy performance, or specialty mechanical project.

As a Service Coordinator, you will be responsible for providing outstanding customer service. This role focuses on three main areas : administrative and operational support , including scheduling, documentation, and customer communication; inventory and parts management , ensuring timely and accurate procurement, tracking, and parts processing; and service coordination , assisting field technicians and acting as a dispatch backup to ensure smooth service operations.

Are you detail-oriented with strong problem-solving abilities? Do you possess strong critical thinking skills and a knack for customer service? If you are ready to make a tangible difference, we invite you to join our team as a Service Coordinator!

What We Offer :

• Danforth invests in you and your future with directed employee engagement, team support, career development, and mentoring.
• We are a professional organization offering quality benefits, including :

Medical, dental, disability, and life insurance

What We Ask of You :

Experience & Competencies :

Danforth offers a competitive benefits package for eligible employees, including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated compensation range for this role is $45,000-$55,000. This range is based on several factors, including individual education, qualifications, training, prior work experience, and work location.

John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.