General Manager

Position Summary :

A General Manager provides day-to-day leadership overseeing all aspects of operations at the hotel in accordance with the Company Mission Statement; including maximization of financial performance, creating and maintaining a unique guest experience, staff development within established quality standards, and promoting brand image in the local community. A Leader that provides vision and leads by example.

General Manager Duties & Responsibilities :

Financial

− Responsible for maximizing revenues and flow through to GOP.

− Responsible for the preparation of property budgets and forecasts.

− Manage labor standards and property-level expenses as approved by management.

− Analyze profit and loss procedures.

− Monitor collection of in-house guest balances and direct bill receivables.

− Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are

within budget and by approved vendors.

− Must manage brand-required standards in all aspects of the franchise license and agreements.

Sales

− Work with Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, sales calls and compiling reports.

− Identify and seek out potential business in the local market. Maintain relationships with local companies such as key people to increase Hotel's visibility.

− Coordinate and implement sales and marketing activities of the property.

− Assist in the development and monitoring of the hotel revenue management strategies with FOM and Sales.

Leadership

− Lead by example and continuously strive to improve.

− Ability to train and coach to bring efficiencies in each department.

− Motivate, encourage and inspire team members.

− Exhibit great interpersonal and communication skills in resolving issues.

− Professionally presentable both in dress and manner.

− Increase inclusion for teamwork and better performance.

− Use time management for the completion of managerial responsibilities.

− Provide a safe and secure hotel for the staff to work and for guests to stay.

− Ensure all decisions are made in the best interest of the hotel and Management Company.

Physical, Mental and Environmental Demands :

− Must be able to perform job functions with attention to detail, with efficiency and under time constraints.

− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.

− Must be able to bend, reach, kneel, pivot and grip items while working in guest rooms.

− Must have the manual dexterity and coordination to operate all office equipment.

− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions and time constraints.

Skills, Educational Background, Experience and Basic Expectations :

− Bachelor's degree / higher education qualification / equivalent in Hotel Management / Business Administration.

− Minimum 3 years of management experience.

− Superior Customer Service skills, able to professionally converse with different cultures.

− Excellent oral & written communication and presentation skills.

− Demonstrate the ability to take initiative and uphold accountability.

− Able to organize, plan ahead and manage workload working in a fast-paced environment.

− Must possess leadership skills to motivate and train staff.

− Proficient in Microsoft programs.

− Ability to organize multiple projects, to manage and prioritize multiple tasks and meet deadlines.

− Efficient in operating hotel property Management systems.