Customer Service ManagerfirstPRO, Inc • Hatfield, PA, United States
Customer Service Manager
firstPRO, Inc • Hatfield, PA, United States
10 days ago
Job type
- Full-time
Job descriptionLead, coach, and develop a team of 6 CSRs (3 in Hatfield, 3 out of state). Ensure ownership of customer issues and resolution. Travel out of state every 4–6 weeks for 2–3 days to maintain team alignment and cohesion. Establish SOPs for consistent customer interactions. Develop and report on key service and sales metrics for leadership. Align team talent to optimize service delivery and conversion rates. Provide regular feedback and coaching to staff. Support cross-functional alignment with Plant Managers, Sales, and Operations. Bachelor’s degree strongly preferred. 5+ years of customer service and / or inside sales management experience. Manufacturing experience required. Proven success leading a team of at least 5 people. Track record of driving process improvements. ERP and CRM system knowledge required; Salesforce a plus. Day 1 eligibility : Medical, Dental, Vision, and 401(k) with match Tuition Reimbursement 4 weeks PTO + 2 personal days Bonus potential
Title : Customer Service & Inside Sales Manager
Pay : $90,000 – $105,000 base + bonus potential
Location : Hatfield, PA | On-site full-time, with travel to neighboring state every 4–6 weeks for 2-3 days at a time
Company : Confidential manufacturer
Responsibilities
Inside Sales
- Develop and implement business plans and processes to drive customer revenue growth.
- Manage the inside sales function to achieve sales and growth targets.
- Enhance the customer experience and build lasting client relationships.
- Collaborate with leadership on business performance reviews and improvement strategies.
- Maintain rapport with key clients and stakeholders.
Customer Service
Requirements
Benefits
Create a job alert for this search
Customer Service Manager • Hatfield, PA, United States
Related jobs
A company is looking for a Customer Success Manager.Key Responsibilities Build deep relationships with strategic customers and align solutions to their business priorities Manage a hybrid portfo...Show more
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, educa...Show more
The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products.
The team guides overall value and product adoption based on...Show more A company is looking for a Customer Service Lead for Luxury Stores Customer Service.Key Responsibilities Provide coaching to Customer Service Associates (CSAs) and Lead team members to ensure per...Show more 
Enterprise Customer Success Manager.LearnUpon LMS helps organizations train their employees, partners, and customers.Businesses can manage, track, and achieve their unique learning goals all throu...Show more
Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.
Our added benefits for joining Th...Show more
Growing Company / Great Benefits / $$$.This Jobot Job is hosted by : Billy Mewton.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary : $80,000 - $105,000...Show more
Senior Customer Success Manager.As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing success with our platform-based solutions, maximiz...Show more
As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor to our customers, ensuring ongoing success with our platform-based solutions, maximizing their return on investment, ...Show more
Sampan is a contemporary Asian restaurant in Midtown Village, Philadelphia, known for its bold flavors, innovative small plates, and vibrant energy.
With an open kitchen, curated cocktails, and a dr...Show more
Customer Service - Self Storage Manager.Total Rewards package available to our team : .We work Flexible and Full-Time Schedules between the hours of 9 : 30am and 6pm (weekends 'til 5pm).Employees becom...Show more
Customer Service & Inside Sales Manager • • • • • $90,000 – $105,000 base + bonus potential.Hatfield, PA | On-site full-time, with travel to neighboring state every 4–6 weeks for 2-3 days at a ti...Show more A company is looking for a Principal Customer Success Manager to lead strategic customer relationships across valuable accounts.
Key Responsibilities Manage a portfolio of strategic enterprise cus...Show more 
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Show more
Onsite Customer Service Manager, Omnichannel.At Flexport, we believe global trade can move the human race forward.That's why it's our mission to make global commerce so easy there will be more of i...Show more Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Lead the omnichannel processes.Maintain store recovery standards to deliver...Show more Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.
Our added benefits for joining Th...Show more 
ASI is the largest global provider of technology B2B services for the $26.With 25,000 clients in 53 countries, our mission is to inspire, inform, and empower our clients' success every step of the ...Show more
Customer Success Manager
VirtualVocations • Philadelphia, Pennsylvania, United States
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager
FreedomPay • Philadelphia, PA, US
Full-time
Last updated: 30+ days ago • Promoted
Senior Customer Success Manager, Service Provider
Relativity • Philadelphia, PA, United States
Full-time
Last updated: 23 days ago • Promoted
Customer Service Lead
VirtualVocations • Philadelphia, Pennsylvania, United States
Full-time
Last updated: 30+ days ago • Promoted
Enterprise Customer Success Manager
LearnUpon • Philadelphia, PA, US
Full-time
Last updated: 16 days ago • Promoted
Assistant Guest Service Manager
The Fresh Market • Philadelphia, PA, US
Full-time
Last updated: 30+ days ago • Promoted
Service Manager
Jobot • Philadelphia, PA, US
Permanent
Last updated: 16 days ago • Promoted
Senior Customer Success Manager, O2C
Corcentric • Cherry Hill, NJ, US
Full-time
Last updated: 30+ days ago • Promoted
Senior Customer Success Manager
Corcentric • Philadelphia, PA, United States
Full-time
Last updated: 30+ days ago • Promoted
Service Manager
Sampan • Philadelphia, PA, US
Full-time
Last updated: 23 days ago • Promoted
Customer Service - Self Storage Manager
Public Storage • Lansdowne, PA, US
Full-time
Last updated: 19 days ago • Promoted
Customer Management Manager
firstPRO, Inc • Hatfield, PA, US
Full-time
Last updated: 11 hours ago • Promoted • New!
Principal Customer Success Manager
VirtualVocations • Philadelphia, Pennsylvania, United States
Full-time
Last updated: 25 days ago • Promoted
Customer service manager
Michaels • Exton, PA, US
Full-time +1
Last updated: 30+ days ago • Promoted
Onsite Customer Service Manager, Omnichannel
Flexport • Phillipsburg, NJ, US
Full-time
Last updated: 30+ days ago • Promoted
customer service manager
Michaels • Exton, PA, US
Full-time
Last updated: 30+ days ago • Promoted
Guest Service Manager
The Fresh Market • Glen Mills, PA, US
Full-time
Last updated: 16 days ago • Promoted
Customer Success Manager
Advertising Specialty Institute • Feasterville Trevose, PA, US
Full-time
Last updated: 30+ days ago • Promoted