Operations General Manager

We are seeking an experienced Operations General Manager to oversee staff, budgets, and overall business operations. This role is responsible for developing and executing strategy, managing people, and establishing effective policies. The successful candidate will be a thoughtful leader and confident decision maker, committed to driving performance and supporting the growth of the team.

General Responsibilities

Evaluate and improve operational efficiency and financial performance

Ensure compliance with all health and safety regulations

Establish and achieve business goals and performance targets

Deliver exceptional service to clients, partners, or stakeholders

Manage all staff including recruitment, training, coaching, and performance management

Foster an open and collaborative work environment that values feedback and continuous improvement

Develop and manage annual budgets including payroll and operating costs

Ensure adherence to company policies, safety requirements, and standard operating procedures

Collaborate with internal and external partners to support business initiatives and goals

Maintain high standards of workplace organization, presentation, and professionalism

Analyze performance data and prepare reports on trends, customer needs, and profitability

Serve as a role model by demonstrating professional conduct and strong performance standards

Perform other duties as assigned

Qualifications

Minimum of five years of successful experience in an operations or general management role

Proven expertise in financial management, strategic planning, and business operations

Strong ability to build, lead, and inspire a high-performing team

Excellent communication and interpersonal skills

Demonstrated commitment to organizational vision, values, and long-term success

Confident leadership style with a results-driven mindset

Extensive experience in operational planning, financial oversight, and business development

Strong track record of mentoring and developing diverse teams