Customer Service RepresentativezTrip FTC • Fort Collins, CO, US

Customer Service Representative

zTrip FTC • Fort Collins, CO, US

30+ days ago

Job type

Full-time

Job description

Job Description

Customer Service Representative – Keep zTrip Moving Smoothly in Fort Collins, CO!

zTrip is North America’s largest taxi provider, operating over 6,000 vehicles across 38 cities. We’re dedicated to providing safe, reliable, and efficient transportation that connects communities and enhances mobility.

We’re looking for a Customer Service Representative to join our dynamic operations team in Fort Collins, CO. In this vital role, you’ll support drivers and customers by coordinating trip details, resolving service issues, and ensuring smooth communication across the fleet.

What You’ll Do as a Customer Service Representative :

Assist drivers with trip assignments based on availability and customer needs
Monitor fleet activity and respond to service-related issues in real time
Communicate route updates, trip details, and changes clearly and professionally
Maintain accurate records of trip coordination and vehicle assignments
Collaborate with operations and dispatch teams to ensure efficiency
Help resolve unexpected disruptions or emergencies with calm and professionalism

What You Bring as a Customer Service Representative :

Experience in customer service, dispatch, logistics, or transportation (preferred)

Strong multitasking and problem-solving skills

Clear and effective communication abilities

Ability to stay composed in a fast-paced environment

Familiarity with dispatch or routing software is a plus

Valid driver’s license required

What We Offer :

Competitive hourly pay

Health, dental, vision, and life insurance

Paid time off (PTO) and holiday pay

401(k) plan with company match

Career growth opportunities in a fast-paced industry

A supportive, team-first work environment

Why Join zTrip?

Be part of the largest taxi network in North America

Help ensure safe and efficient transportation across multiple cities

Work with a mission-driven team that values service and innovation

Make a real impact in the mobility and transportation space

Ready to Make a Difference?

Apply today to become a Customer Service Representative with zTrip in Fort Collins, CO and help keep cities moving with reliable, community-focused transportation.

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Customer Service Representative • Fort Collins, CO, US

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