Patient Access Owner

Patient Access Owner - Home Health & Hospice

Pennant is looking for a dynamic and result focused Patient Access Owner to lead the critical front-end of our operations for Home Health and Hospice services. This is a vital leadership position where you will be the ultimate owner of our referral through intake processes, ensuring speed, accuracy, and compliance from the moment a referral is received.

The Role : Precision & Pace

You will be the engine that drives patient acquisition, ensuring that every referral—regardless of source—is converted into a clean, actionable file quickly and compliantly. This role demands sharp operational focus, strong staff development, and a continuous commitment to collaboration to elevate our referral processes to industry best practice.

Key Responsibilities

• Process Ownership Design, implement, and manage streamlined, highly effective processes for receiving and processing

home health and hospice referrals from all sources, including portals, hospitals, physician offices, community partners, and internal marketing efforts.

accurate and complete upon acceptance , eliminating errors that compromise patient care or financial health.

eliminate process friction that delays the start of care and impacts the patient experience.

Strategic Partnership & Process Improvement

You won't work in a vacuum—you will be a proactive partner in driving growth and efficiency :

referral sources (hospitals, physician liaisons, assisted living facilities, skilled nursing facilities) to understand their pain points, streamline electronic or manual submission processes, and ensure a seamless, positive experience for our partners.

Marketing Director and team to translate sales strategies into executable intake processes, providing real-time feedback on referral quality and process friction to continuously refine market approach and referral channel effectiveness.

Revenue Cycle Management (RCM) Directors and Clinical Operations to ensure a perfect handoff, using insights from authorizations and billing to continuously clean up the front-end process.

Qualifications

leadership experience managing a high-volume Intake or Admissions department within home health or hospice

streamlining and optimizing complex intake processes for referrals coming from diverse sources (EHR portals, fax, direct contact).

metrics-driven decision-making and leading high-performing teams.