Grocery Connect - Concierge

Job Description

Job Description

Grocery Connect - Concierge

What is Grocery Connect?

Grocery Connect brings grocery shopping into communities traditionally referred to as food deserts. Composed of service centers in the community, Grocery Connect is staffed by a concierge, The concierge will work with connections on how to order via the Kroger platforms, support clients in the order placement process, assist with benefits eligibility and registration to increase their purchasing power, and liaison with Kroger for situations that may need special support. With Kroger as our grocery partner, we will utilize their online shopping platforms as well as Kroger trucks and drivers for deliveries to the service center.

Who We Are

Grocery Connect is an initiative under the Bonton Farms organization. Bonton Farms mission is to Transform lives by disrupting systems of inequity, laying a foundation where change yields health, wholeness and opportunity as the norm. Grocery Connect is a team who are working to disrupt the systems that have created food deserts and to act as a relief agent in communities where its harder to grocery shop and access fresh and whole foods.

Job Overview

As a Concierge at Grocery Connect, your primary mission is to encourage and assist community members in considering toutilize online grocery shopping as an efficient and cost-effective means of completing their grocery shopping within their community. You'll play a crucial role in empowering and supporting customers on their journey towards improved food access. Working closely with Grocery Connect and related platforms, you will become proficient in system training, enabling you to effectively navigate and assist customers in utilizing the online resources to their fullest potential while maximizing the consumers shopping dollars. In this role, your personable and approachable style will go beyond transactional interactions, fostering meaningful relationships with clients. For most clients, online grocery shopping will be a dramatic shift in how they shop, and a trusted, patient concierge can help them overcome the challenges of a new way of doing such a crucial life task.

Compensation and Benefits : The Concierge role is a part-time position (20-25 hours weekly)

Education : High school diploma or equivalent

Responsibilities :

• Attend Grocery Connect training sessions including Bonton Farms orientation, Grocery Connect process training, Kroger systems training, Texas Health and Human Services food benefits support certification training.
• Discuss with each site visitor their state of access to fresh food, as well as technology experiences.
• Set agreed goals for Concierge services and confirm the details with the visitor.
• Track each site visitor's progress and types of requests, keep accurate and timely records, and report outcomes as required.
• Work with community members and community trainers on Kroger systems for online ordering.
• Create a welcoming environment at the center where community members can feel seen and supported.
• Assist with food benefit qualification and registration.
• Offer online grocery ordering support for individuals ordering onsite or with call-in questions.
• Proactively resolve grocery order issues and work on avoiding future problems.
• Manage new client data collection.
• Perform periodic metrics reporting and data collection during both pre and post launch activities
• Work with Kroger Delivery Drivers and Customer Support to ensure clients of the service center are getting great service and having their grocery order / delivery issues resolved effectively.
• Attend Pre-Registration events to help bring awareness to Grocery Connect including : attending events, working with community partners to create events calendar and preparation for the events like gathering materials, set up, and tear down.
• Other duties as assigned

Skills and Aptitudes :