Vice President, Client Operations

VP, Client Operations

Mars United? Commerce is a global commerce marketing practice that aligns people, technology, and intelligence to make the business of our clients better today than it was yesterday. This role reports directly to the EVP, Operations and has a dotted line relationship to the Business Unit leaders.

This role supports agency operations for assigned business units, initiatives and new business by managing resources, scopes of work, and streamlining cross-functional operational efficiencies to deliver a best-in-class product and service.

Responsibilities include :

• Overseeing and developing a high performing operations team to meet the needs of a growing, global business
• Developing and managing client scopes of work
• Leading scope development process in partnership with discipline leads for new business opportunities
• Facilitating and managing timing and process for existing client contract renewals
• Working with cross-functional partners to manage resources and expenses to ensure the company achieves targets for growth and profitability
• Analyzing productivity data and optimizing staffing and production capacity for assigned business unit
• Assisting in developing a more streamlined resourcing process
• Leading and managing weekly resourcing reviews, including independent contractor needs
• Working with Operations, Project Management, and other functional leads to identify needs for new tools and processes to create efficiencies
• Driving for operational consistency across client teams and business units
• Managing core agency systems, establishing best practices, and ensuring tools are leveraged effectively across the team
• Owning the implementation, rollout, and training for any new technology and / or processes
• All other responsibilities, as assigned

Skillsets required include :

Our Publicis Groupe motto "Viva La Diffrence" means we're better together, and we believe that our differences make us stronger. We honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.