Software Training E-Learning Specialist

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Software Training E-Learning Specialist

We are seeking a Software Training E-Learning Specialist to join our Customer Experience Software Implementation team. We provide a high-touch, relationship-centered, satisfaction-focused software implementation experience for professional property managers globally. These property managers will use their new Vrbo software to manage vacation rental properties on behalf of property owners, run all aspects of reservations and guest services, and handle all accounting related to the properties’ operations. The training sessions provided through implementation address set-up and user training in order for new customers to Go Live using their new Vrbo software.

As an E-Learning Specialist you will will work alongside the support & implementation operation teams to assist onboarding new property management software customers through analysis and delivery of the software training courses. You will work with subject matter experts to coordinate educational content and analyze current training methods. You will ensure a smooth onboarding experience for new customers and continued training support for software users to run their business.

In this role, you will :

Provide training / standard methodologies services in multiple implementation training projects to enable customers to set up, learn, and use their new software

Communicate with the customer’s internal point of contact and team throughout the implementation of project life, documenting communication following team procedures

Receive assigned projects from the Implementation Team and, with the Implementation Specialists / Project Managers, ensures a smooth hand-off to Product Support teams when implementation is completed

Conduct training needs analysis to determine training objectives, instructional strategies, and project scope

Analyze quality and operations metrics / KPIs to identify the root causes of performance opportunities

Partner with quality and operations to monitor completion, comprehension, and retention of the content to identify training effectiveness and improvement opportunities

Demonstrate effective program management including meeting deadlines, maintaining schedules, identifying and communicating risks early

Experience & Qualifications :

Trainer with shown ability to work with customers up to several months and keep projects on track, including troubleshooting issues

Proficiency in Salesforce, Basecamp, and Jira preferred

Knowledge of eLearning software such as Skilljar, Captivate, Storyline, synchronous / asynchronous tools, and graphics tools

Demonstrate instructional design expertise for both instructor-led and eLearning training

3+ years' experience designing eLearning and instructor-led instructional materials for a sales and service call center environment

Ability to create curriculum in a fast-paced environment with quick turnaround

Excellent interpersonal skills, especially written and oral communication skills

Demonstrated ability to apply principles of adult learning, and various instructional design approaches and processes to the learning content

Demonstrated ability to identify agent needs, analyze and logically organize complex information and transform that into professionally designed, engaging and effective training materials

Demonstrated ability to work on multiple, complex projects; strong project management; strong ability to multi-task and continually prioritize changing projects tasks / deliverables

Bachelor's in Instructional Technology, Instruction Design, or Performance Technology; or related technical field; or equivalent related professional experience

Experience in the travel industry an asset

Core Competencies : Program Management, Technical / Job Competence, Problem Solving / Judgment, Planning, Customer Focus, Communication, Initiative

#LI-SH1

The total cash range for this position in Austin is $64,500.00 to $90,000.00. Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent ( IATAN ) membership. View our full list of benefits .

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.

Expedia Group's family of brands includes : Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST : 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com / jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.