IT Field Support Technician I

Job Description

Job Description

Are you ready to make an impact ? Join Integris, where integrity meets innovation ! Be part of a team that’s redefining IT services by leading with “ People First ”.

Integris is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local professionals delivers best-in-class solutions, including dedicated vCIOs, specialized security and compliance advisory services, and a 24 / 7 help desk. As we rapidly expand across the country, both organically and through partnerships with like-minded managed IT service providers (MSPs), we remain committed to identifying the best talent available to play a crucial role in transforming IT services for our clients.

Position Overview

The IT Field Support Technician I Depot primary responsibility is to process all the hardware preparation and repairs for our clients and internally. A successful IT Field Support Technician I Depot works closely with their Dispatcher and other members of the team to resolve tier 1 tickets and workstation prep in house.

Primary Responsibilities

• Works tickets in order of assignment and plan by the Dispatcher.
• Effectively preps all hardware according to TechMD process & standards to ensure minimal downtime to customer.
• Uses time as effectively as possible to assess, plan and resolve Tier 1 issues in house.
• Communicates effectively with all necessary team members to resolve issues in a timely manner.
• Works closely with teammates and customers to relay critical information to and from technicians and customers.
• Follows all Standard Operating Procedures for position, function, and TechMD.
• Performs miscellaneous job-related duties as assigned by the Technical Team Lead.
• Follows development plan as outlined by leadership.
• Appropriately documents / updates all information for changes in an infrastructure as new changes are identified.
• Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned.

Skills and Experience

At Integris , we value our team members and offer comprehensive benefits , including :

Join us in shaping the future of IT services while making a positive impact on our clients and communities.

Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.