People Business Partner

Overview

At ServiceTrade, we're building something special—and our people are the heart of our success. We're seeking a People Business Partner to support our evolving and scaling SaaS organization. In this role, you'll partner with managers and employees to drive a positive employee experience, enable effective people management, and build an inclusive, high-performance culture. You bring a strong foundation in employee relations, coaching, and HR program management and enjoy working in a collaborative, high-growth environment where you can help shape processes and culture from the ground up.

Key Responsibilities

• Partner with the People Business Partnering leader on workforce planning, change management, and team structure design.
• Provide coaching and guidance to managers and employees on performance management, development planning, and employee engagement.
• Manage and track routine and complex employee relations cases, ensuring fairness, consistency, and compliance with company policies and employment law.
• Partner with the People Business Partnering leader on sensitive investigations, documentation, and action planning.
• Serve as Employee Relations Program Manager—responsible for manager training, policy updates, system recommendations, and data reporting to identify and address trends.
• Collaborate with Talent and People Operations on candidate experience, onboarding, and workforce planning to support business growth.
• Coordinate employee engagement surveys, analyze results, and support teams in developing actionable follow-up plans.
• Assist with compensation and promotion cycles, including calibration, data validation, and justification tracking.
• Support talent reviews, leadership development sessions, and succession planning activities.
• Analyze people metrics (turnover, engagement, ER activity) and prepare data-driven insights for leadership.
• Partner across the People Operations and Talent to launch People initiatives, participating in design, driving adoption, coaching managers and employees, and serving as a change agent.

Qualifications

What you should know

Seniority level

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Location note : Durham, NC – This role is based in Durham, NC.

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