We are seeking an Service Manager to join our team! You will be responsible for providing customers with a memorable dining experience. The Service Manager is passionate about providing guests with the best experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized by the opportunity to learn, grow, and explore your career potential.
Essential Duties and Responsibilities:
Cajun Hospitality/ TIP-TOP
Suggestive Selling
Service Basics
H.E.A.R.T.
Manage Alerts
Drive Thru service with speed initiatives
Cross-training of team members and PA completions
Echo communication from Service Team to Production Team
LTO training of procedures and follow-up of the execution
Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)
5-day New Hire Training plan executed, schedule NH and cross training
Developing a Pros Team or crew trainers
Completing and analyzing the Service Tracker
Weekly forecasted sales to be submitted to RGM by EOD Monday
Weekly food and chicken orders
Weekly writing of schedule to be submitted to RGM by EOD Tuesday
Weekly review and goal setting for the shift huddles
Weekly review and goal setting for the restaurant's rSuccess Scorecard /ACR
Handling guest complaints and Qualtrics alerts
All management team and team members have access to Popeyes Academy
Tracking the progress of team members and the management team in the Popeyes Academy
Document smallwares that needed to be purchased for the service area by completing the Smallware
Inventory in Zenput.
Communicates with the RGM regarding ongoing issues with the production and service team
All Daily tasks for the Image Calendar completed in Zenput
Dining room and packing areas are neat, clean, and organized
Curb Appeal landscaping, corners of the parking lot, signage, drive-thru menus, trash cans
Cashier/Drive-Thru areas are neat, clean, and organized
Marketing Materials, POPs, and table tents are in good condition
Proper FOH closing procedures are being followed
Accountable for Drive-thru times
Service Tracker completed daily
IDMB/ODMB and Music in working condition
Working Hours
-Works 45-50 hours per week. (The first 40 hours are the regular hourly rate while the excess hours are a time-and-a-half rate)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Service Manager • Jacksonville, FL, US
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