IT Support Technician

Job Description

Job Description

Description :

IT Support Technician - Hospitality

Reports to : Manager IT Services

Location : San Francisco - Onsite

Company Description

Edge provides integrated, managed voice and data technology systems and services for small / medium businesses and enterprises.

Position Description

As an IT Support Technician, you will be part of a team of IT professionals who provide onsite & remote support for all facets of the IT ecosystem. Our "white-glove" 24 / 7 support program specializes in industries where attention to detail and timely response is mission critical. Our hospitality division caters to high-end large-scale boutique hotels, restaurants, and nightclubs whose staff and patrons expect industry-leading support. This is a fast-paced, interactive, hands-on role where you must "dress to impress’' and give 100% daily.

As part of a team that supports multiple properties in several states, we are looking for self-starters who can work remotely as well. You must manage your workload each day and be able to prioritize each task based on each unique situation. Using cutting-edge industry remote management, monitoring, and access tools you will be assisted by teams in other regions and may be asked to do the same for them.

Primary Responsibilities

• Desktop support for hardware and software troubleshooting
• Willingness to learn industry-specific and proprietary management systems
• Setup, deploy, and maintain end-user equipment
• Perform network administration functions, user account permissions, Active Directory changes
• Follow up with clients to ensure resolution is complete and satisfactory
• Maintain accurate, thorough, and timely information in ticketing system
• Research and resolve problems through all IT functions
• Collaborate with peers to form technical solutions
• Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company

Required Skills

Requirements :

Desired Skills & Experience

Benefits

As a full-time employee, you’ll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, 401(k)-retirement plan, paid time off (PTO), short-term / long-term disability, life insurance, and opportunities for professional growth. We’re committed to fostering a collaborative and supportive work environment where you’re encouraged to contribute and grow with the company.