Site Reliability Engineer - Phoenix, AZ - W2 Only!

Key responsibilities :

• Monitor infrastructure, servers, middleware, databases, and batch jobs.
• Aggressively respond to service requests from business partners facing support teams, Operations, Risk / control partners, etc.
• Troubleshoot environment, data control and operational issues.
• Create and Maintain documentation to ensure knowledge accessibility.
• Automate and streamline process using scripts and scheduling tools.
• Liaise with other application support teams and internal / external business and technical partners.
• Provide ad hoc and on-demand reports.
• Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production.
• Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
• Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.
• Ensures that all production changes are processed according to Change Management policies and procedures.
• Ensures that appropriate levels of Quality Assurance have been met for all new and existing products.
• Support Sustained Resiliency, Disaster Recovery, and High Availability events.
• Help Level 2 operation team with setting up monitoring and bridging the gaps in current monitoring setup.
• Play key part in setting up reporting and be a key component in Monitor ->

Report ->

Improve principle

• Coordinate incident management coverage, to ensure appropriate coverage.
• Call facilitation, coordination and communications during critical outage situations.
• Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process.
• End to end view of issues for objectivity.
• Influence senior technology leads across organizations to ensure timely resolution of incidents
• Problem Management :
• Participate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned / completed.
• Provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message.
• Chronic issue coordination and leadership.
• Guidance to all staff involved and vendors in driving a coordinated approach for results.
• Hygiene and Capacity Maintenance :
• Responsible for data quality of PLM.
• Work aggressively to make sure all servers are up to company standards as per uptimes, patch level etc.
• Work on Capacity planning for applications, estimating and analyzing growth rates of vital infrastructure components and adding capacity pro actively as and when required.
• Understand application code, work flow and business usage of application.
• Understand DB component of application.
• Understand the impacts of application based on seasonality of critical applications.
• Document known errors and play important role in Knowledge transfer to Level 1 team.
• Reduce escalations to Level 3 based on incremental learning about applications.

Must have technical skills / experience (ask for alternative / tool / version) :

• SRE - Network Engineering & Architecture
• Technical Project management
• Deep Understanding of Networking Protocols, security, switching & routing, wireless, voip, cloud networking, network management and monitoring
• Understanding of SRE concepts and a proven experience working on automation or application development using any programing language.
• Solid technical skills including knowledge of client server technology, networking basics, database technology, end to end understanding of 3-tier application architecture (frontend - application server - database).
19 days ago