Manager, IT Infrastructure and Networking

Manager, IT Infrastructure And Networking

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The Manager, IT Infrastructure and Networking is a senior leadership role responsible for overseeing and advancing ISC2's enterprise infrastructure environment. This leader will architect, implement, and optimize systems that support a global organization, with a strong focus on automation, resiliency, scalability, and security. The role combines strategic planning, enterprise-level design, and hands-on technical oversight, while managing and developing a high-performing engineering team. This position requires close partnership with business leaders to align technology with organizational strategy and ensure systems meet the demands of a dynamic, rapidly evolving environment.

Responsibilities

Lead, coach, and mentor a team of system engineers and administrators; establish performance objectives, foster innovation, and build a culture of accountability.

Define and execute the strategic roadmap for infrastructure and systems engineering, including cloud adoption, automation, and modernization initiatives.

Own and evolve ISC2's global infrastructure footprint, ensuring reliability, security, compliance, and scalability.

Oversee design, implementation, and support of Cisco Systems, Genesys contact center technologies, and enterprise-grade Cisco switches, ensuring high availability of communications and network services.

Establish and monitor enterprise metrics for availability, resilience, and performance, with continuous improvement goals.

Drive adoption of Infrastructure as Code (IaC) practices and DevOps methodologies to streamline provisioning, configuration, and deployment.

Oversee enterprise-wide configuration, asset, and service management processes, ensuring auditability and business continuity.

Provide Tier 3 escalation support and guide resolution of complex technical issues related to Nutanix hyperconverged infrastructure, Microsoft Azure environments, and Cisco networking.

Partner with product, security, and operations teams to deliver integrated solutions that advance business priorities.

Author and enforce policies, standards, and best practices for infrastructure engineering and operations.

Lead evaluations of emerging technologies and vendors to recommend strategic investments that maximize value.

Protect sensitive member data, exam delivery systems, and intellectual property.

Ensure compliance with PCI DSS, NIST 800-53, UK Cyber Essential Plus, ISO 27001, ISO 17024.

Establish a comprehensive governance framework across cloud platforms and development pipelines to reduce identity risk, enforce Infrastructure-as-Code practices, and mature DevOps processes.

Perform miscellaneous duties as assigned.

Management Responsibility

Proven success leading enterprise technology transformations and driving measurable business impact.

Ability to translate business needs into scalable, secure, and cost-effective infrastructure solutions.

Strong communication and executive presence, able to influence across all levels of the organization.

Demonstrated commitment to equity, inclusion, and team development.

Qualifications

Demonstrated expertise in MS Entra IDP, secure configuration and integration.

Advanced proficiency with PowerShell scripting and infrastructure automation frameworks.

Solid background in network engineering and perimeter protection preferred (switching and routing, VLANs, firewalls).

Familiarity with DevOps tools and CI / CD pipelines.

Professional certifications highly desirable (CCSP, MCSE, CCNA, or equivalent).

Background with working with access control systems and IP based cameras (e.g. Lenel OnGuard, Axis Cameras).

Advanced proficiency with Azure Reservations, Secure Design, Resource Allocation, Network Security Groups.

Advanced proficiency with Office 365 Tenant including Licensing models, SharePoint, One Drive, Purview, and Office Suite.

Advanced proficiency with Okta Configurations, SAML, SSO, and SCIM.

Familiarization with system backup technologies preferred.

Demonstrated expertise in infrastructure architecture, automation, and hybrid cloud environments including IaaS, PaaS, and SaaS secure configurations, preferred.

Education and Work Experience

Bachelor's degree in information technology, Computer Science, or related field, preferred.

High School diploma / GED with at least 12 years of progressive IT / infrastructure experience at the enterprise level in lieu of degree, acceptable.

10+ years of progressive IT / infrastructure experience at the enterprise level, with 5+ years in leadership of high-performing technical teams.

Experience leading macOS and Windows enterprise environments.

Experience with Data Loss Prevention through MS Purview.

Experience with SIEM / SOC data source integration and logging.

Experience with Privileged Access Management (PAM).

Advanced experience with DNS, SPF, DMARC secure configurations.

Advanced experience with Windows Server Operating Systems, MacOS, and Linux including secure configurations and patching.

Experience with RTO / RPO analysis aligned with company business continuity planning and disaster recovery across all on premise, SaaS, and Azure based applications and systems, preferred.

Experience with SSL Certificates and solutions such as Digicert, preferred.

Experience with CRM including integrations, security posture, and data protection, preferred.

Experience with SaaS storage solutions including integrations and secure file transfer, preferred.

Experience with Cisco Webex, MS Teams, and Zoom secure configurations and integration, preferred.

Hands-on experience with VOIP solutions, contact center platforms, hyperconverged infrastructure, preferred.

Physical and Mental Demands

Travel up to 15% (domestic and international).

Participation in 247 on-call rotation as an executive escalation point.

Flexibility for extended or non-standard hours when critical issues arise.

Remain in a stationary position, often standing or sitting, for prolonged periods.

Regular use of office equipment such as a computer / laptop and monitor computer screens.

Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other legally protected status.