Senior Customer Manager, Americas

Manufacturing Innovation Leader

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Are you passionate about turning innovative ideas into real-world manufacturing excellence? This role serves as the primary driver of Manufacturing Innovations in all the Joints Supply Chain (J&J MedTech) sites in America - currently Raynham and Warsaw, with Costa Rica coming online. The role is part of the Global Manufacturing Innovation (MI) organization and will be reporting to the Global Director of Manufacturing Innovation. This position demands a hands-on approach with a significant presence on site, ensuring active engagement and alignment with customer operations and internal innovation initiatives.

Key Responsibilities

• Customer Engagement - Work hand-in-glove with site leadership to ensure that their frustrations and opportunities are fully understood. Actively monitor and analyze the manufacturing value streams for opportunities where innovation can make a direct and positive impact to the business.
• Manufacturing Solution Design and Delivery - Identify new opportunities and collaborate with other teams to formulate realistic, high-impact innovation programmes underpinned by strong return on investment, seeking alignment with key partners and customers.
• Best Value for Money - Develop fully costed and scheduled programmes, secure funding and support for the project from initiation to implementation - from Technology Readiness Level, TRL 1 to TRL 9. Assess internal and external funding opportunities, including government funding and tax incentives, balancing risks and speed of delivery.
• Site Roadmap Ownership - Develop and be accountable for the sites innovation roadmaps that deliver the required Key Performance Indicators, aligning innovations with site drivers so that a pipeline of impactful innovations are delivered to the site, year on year.
• Programme Delivery - Accountable for programmes - from inception to completion, and foster positive relationships built on trust and mutual value. Ensure the programmes are maintained to schedule, budget and risk management plans, delivering the programmes intended benefits.
• Be involved and collaborate! Work collaboratively across different functions to provide balanced assessments of manufacturing solutions and innovations, ensuring customer needs are met with impactful and timely solutions. Contribute to key site / platform initiatives (e.g. JJPS, JJOS).

Experience, Skills & Proficiencies Required

Other Requirements

Benefits

You will be joining a team that is passionate about innovating and using existing capabilities and technologies in innovative ways to deliver significant positive impact, to the organization and people working within it. We love innovating in manufacturing to improve safety, quality, financial performance and the delivery capability of the business! We are also :

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center or contact AskGS to be directed to your accommodation resource.