AML Refresh Operations - Senior Business Control Specialist

AML Refresh Operations - Senior Business Control Specialist

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities include overseeing the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards; supporting the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation; implementing optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts; conducting and coordinating quality inspection reviews to enhance employee performance and control effectiveness; performing QA activities including executing on controls, managing cases, and reporting results; executing initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success; and supporting the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting.

Skills required include Controls Management, Issue Management, Monitoring, Surveillance, and Testing, Quality Assurance, Risk Management, Analytical Thinking, Attention to Detail, Critical Thinking, Problem Solving, Written Communications, Decision Making, Innovative Thinking, Prioritization, Recording / Organizing Information, and Research.

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. Business Management team handles all support type requests for the organization. This role provides moderately complex research, reporting, and analytical support for the delivery of end-to-end support for AML Refresh Operations. The candidate will operate under general supervision and assist teammates while following established procedures.

Key responsibilities include evaluating data and information relevant to inspection metrics to support governance activities for dashboard reporting; serving as an escalation point to resolve broad and complex operational issues by partnering with operations management teammates, business leaders and subject matter experts to support business operations and business management processes; supporting functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships; supporting monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation; synthesizing findings and providing actionable insights to drive resolution and prevent recurrence of delays by identifying areas of potential procedural updates, thematic trends, and coaching opportunities to enhance AML Refresh program success; supporting the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews; ensuring accuracy of AML Refresh client portfolio data using internal and external comparison tools; performing research and conducting moderately complex analysis of data provided or obtained thru reporting or manual research, in a range of formats; exploring methods to enhance processes, further reduce risks, and improve AML Refresh process; creating analysis and liaising with internal partners to ensure proper client reporting and assist with regulatory reporting; escalating potential risks and exposures to manager in a timely manner; assisting with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions; investigating root causes of production delays by engaging with AML Refresh Operations, Lines of Business (LOBs), Global Financial Crimes (GFC), and leadership; and identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and / or deliverables.

Required skills include 24 months AML Refresh analyst experience preferred or familiar with QA, risk management, fraud management, project management and regulatory interpretation; ability to work in a team environment; exemplary verbal and written communication skills; experience in a process-oriented production environment with periodic changes; proficiency in MS Office Suite (Excel, Word, Outlook, Access); strong organizational skills with the ability to prioritize and manage multiple assignments; ability to meet tight deadlines while ensuring data accuracy and integrity; self-motivated and capable of working with minimal supervision; attention to detail, critical thinking, and problem-solving skills; and strong customer and client focus with adaptability and results orientation.

Desired skills include college degree (A.A.) or comparable work experience; experience working within a highly productive team in a fast-paced environment; strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights; strong executive presence and presentation skills with the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way; prior experience managing multiple projects and adjusting to changing deadlines; Lean Sigma Six or Project Management certificates.

Shift : 1st shift (United States of America) Hours Per Week : 40