Sr Operations Manager - Sanctions Screening Center of Excellence

Bank Of America Job Opportunity

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.

Responsibilities include managing staffing levels and capacities, prioritizing employee development by providing effective coaching and training, and sharing constructive feedback to drive Operational Excellence. Overseeing end-to-end processes and ensuring adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines. Developing and analyzing procedures to enhance unit and / or product-related activities and overseeing budget and expense management, reporting, and forecasting for designated areas. Implementing improvements to drive the growth of overall processes and identifying data, metrics, and key performance indicators to measure process effectiveness. Aligning bank priorities and strategies to employee metrics and goals, evaluating employee progress, and striving to recognize, encourage, and improve team performance to support an inclusive work environment. Monitoring escalations received from lines of business and responding in a timely manner. Coordinating with other sites / regions to ensure daily SSCOE goals are met. Providing training to new hires and up-skill training to existing associates. Ensuring existing training is updated appropriately to adjust for changes in the environment over time.

Managerial responsibilities include being an Opportunity & Inclusion Champion, creating an inclusive team where members are treated fairly and respectfully. Manager of Process & Data, demonstrating and expecting process knowledge, data-driven decisions, simplicity, and continuous improvement. Enterprise Advocate & Communicator, delivering clear and concise messages that motivate, convey the "why" and connect contributions to business results. Risk Manager, leading and encouraging the identification, escalation, and resolution of potential risks. People Manager & Coach, knowing and developing team members through coaching and feedback. Financial Steward, managing expenses and demonstrating an owner's mindset. Enterprise Talent Leader, recruiting, on-boarding, and developing talent, and supporting talent mobility for career growth. Driver of Business Outcomes, delivering results through effective team management, structure, and routines.

Required qualifications include 1+ year leadership experience, 1+ year experience in Operations or Compliance, sanctions experience, ability to collect, organize and disseminate significant amounts of information with attention to detail and accuracy, experience with Excel and other applications to support large data aggregation and management, strong attention to detail and problem-solving skills, strong collaboration and influencing skills, highly motivated to succeed in a fast-paced environment, ability to develop team members to maximize their potential, effective planning, time management, and organizational skills, excels in working among diverse viewpoints to determine the best path forward, and participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

Desired qualifications include experience & knowledge of economic sanctions program requirements and disposition of sanctions alerts or extensive background with WTX and / or ACH experience, experience working with auditors and regulators, experience in Global Banking & Markets business process, intermediate knowledge in SQL and / or Tableau, excels in working among diverse viewpoints to determine the best path forward, manages the risk reward tradeoff; follows the proper risk routines to get the right outcomes for the business, communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise, and simple language, demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization, strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions, and participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

About Sanctions Screening Center of Excellence : The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles Wire and ACH in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America's customers and transactions to ensure compliance with Bank of America's Economic Sanctions Program. SSCoE serves BAML's eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions.

Skills : Business Operations Management, Customer Service Management, Performance Management, Process Performance Measurement, Talent Development, Account Management, Client Management, Leadership Development, Process Management, Relationship Building, Hiring and Onboarding, Policies, Procedures, and Guidelines Management, Process Design, Risk Management, Workforce Analytics.