Regional Operations Center Supervisor

Job Description

Job Description

Salary :

Regional Operations Center (ROC) Supervisor | Ripple Fiber

We are looking for a Regional Operations Center (ROC) Supervisor to joinour growing team.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. Were creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join Americas most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

We are seeking a proactive and experienced

ROC Supervisor to lead outage response efforts across our infrastructure network. This role is critical in identifying, managing, and resolving network outages efficiently while coordinating with field teams and leadership to minimize downtime and ensure service continuity.

Responsibilities :

• Outage Identification & Monitoring

Oversee real-time monitoring systems to detect and assess network outages.

Lead a team of outage response agents.

Work closely with field leaders and technicians to expedite repairs.

Identify opportunities to improve outage response protocols and reduce downtime.

Qualifications :

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. Ifyoure passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.