Director, Managed Services (Remote)

Director, Managed Services (Remote)

Reporting to the VP, Managed Services Operations, the Director of Managed Services oversees all aspects of service engagements, operational performance, transformative initiatives, direct and indirect resource management, contractual lifecycles, financial profit and loss statements, governance and reviews, vendor management, and escalation management through issue resolution for the Data Center Operations and Engineering teams.

The position manages department-level deadlines, responsibilities, and deliverables, ensuring readiness for all deliverables to internal and external stakeholders regarding all components of engagements with minimal direction or oversight. The ideal candidate will be responsible for financial planning and forecasting associated with the business unit and will work with the Trace3 Managed Services leadership team to set and execute the vision and strategy for the DC Ops and Engineering teams.

The ideal candidate will work on assignments of a diverse scope where analysis and decisions require critical evaluation of definable factors. The candidate will exercise judgment with minimal direction within the defined practices and policies in selecting methods and techniques for obtaining solutions and will act as the SPOC between executives, customers, departments, and support teams.

SUMMARY OF OPERATIONAL JOB FUNCTIONS :

• Direct a 24x7x365 operations team with distributed resources across multiple states while incorporating leveraged resources in remote capacities.
• Direct planning, staffing, training, cost estimation, proposal preparation, scheduling, quality control, delivery, and operational oversight.
• Develop and maintain department goals, metrics, and KPIs specific to operations; conduct routine benchmarking and revision against industry standards and trends.
• Develop and refine standard operating procedures with control mechanisms to ensure seamless integration and delivery for operations.
• Ensure accountability for identifying and enforcing engagement deadlines, schedules, and services while managing direct and shared resources to meet client requirements.
• Support and manage various teams, championing a culture of growth and mentorship to motivate team members to support their own professional development.
• Assess financial reports (e.g., utilization, P&L) and maintain consistent profitability levels aligned with business objectives; optimize through targeted efficiencies via COGS analysis.
• Serve as a subject matter expert and client liaison, managing customer expectations based on Managed Services' operational capabilities and limitations.
• Operational leadership duties as assigned by your manager.

SUMMARY OF TRANSFORMATIVE JOB FUNCTIONS :

Qualifications & Interests :

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Estimated Pay Range : $150,000 - $170,000 USD

The Perks

Our Commitment

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.