IT Manager Enterprise Applications - Inpatient Specialties

IT Manager Enterprise Applications

Salary Range : $123,344 - $184,974 This exempt position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b)-retirement plan, and a generous Earned Time Off (ETO) program. In addition, this role is eligible to work remotely, and the candidate must reside in Central Oregon.

The Enterprise Applications Manager provides oversight and leadership for services, processes and resources related to clinical or business services for the SCHS organization and Community Connect affiliates. The Manager is responsible for working with key stakeholders, executives, vendors, technical architects, the project management office, and analysts to ensure that applications are implemented and maintained in alignment with the goals of the organization. The Manager is responsible for defining enterprise-level applications and for participating in identifying operational system approaches to support strategic initiatives throughout the organization. As part of the ongoing management of the area, the manager is accountable for managing budgets, maintaining maintenance contracts, developing and maintaining prospect roadmaps for projects including timelines and the application lifecycle.

This position directly manages caregivers in the Information Technology department.

Essential Functions and Duties :

Responsible for facilitating and guiding the application team, obtaining resources when required, and removing impediments that keep the team from doing their work.

Hires, directs, coaches and monitors the performance of all direct reports to develop and maintain a high-performance team that meets organizational and department goals. Provides structure to engage staff and celebrate successes.

Assists the application analysts in prioritizing work and directing team tasks.

Identifies ways to move the organization forward using roadmaps, process improvement and strategic thinking. This requires understanding business needs, issues, and operational goals. Socializes technology development by rounding regularly and encouraging adoption of new application features.

Ensures technology is current and appropriate to meet the needs of a growing health system and ensures systems are in place to allow caregivers to do their jobs efficiently.

Develops and maintains upgrade / new functionality roadmaps, understands new development impact, and ensures applications are upgraded on a timely basis.

Responsible for budget development, regular monitoring of budget allocations, and meeting all operational targets for areas within span of control.

Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals.

Develops and manages project plans and time / cost projections, adjusting work streams as appropriate; allocates resources, prioritizes tasks and escalates risk and issues to ensure milestones and deliverables are met on schedule.

Monitors and manages project performance utilizing project, or implementation tracking tools and dashboard.

Manages overall team performance, establishes key performance indicator metrics and benchmarking to drive team success and identify opportunities for improvement across the team.

Provides and oversees team's delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.

Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Collaborates with teams to review processes and identify / implement opportunities for improvements, applying Value Improvement Practice concepts and tools.

Supports the vision, mission and values of the organization in all respects.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

Education :

Required : Bachelors degree or combination of education and experience to perform full scope of the role.

Preferred : Bachelor's degree.

Screening Exam : Must pass an assessment exam prior to qualifying for an interview, unless already Epic certified.

Licensure / Certification / Registration :

Required : Epic certification in 1 application related to the service line being managed within 1 year of hire.

Preferred : Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. This may require overnight travel. Must pass Epic certification exam within 3 months of completing Epic certification training courses.

Experience :

Required : Minimum one (1) years of leadership experience (i.e. : project management, supervisor, team lead, etc.) and five (5) years of information management, healthcare information technology, or healthcare operations experience. Knowledge and experience leading complex teams and projects. Epic or Workday experience required based on service line being managed.

Preferred : Additional experience with Hospital-based and Ambulatory Clinic-based applications such as Epic, 3M, GE, Workday, Cerner, Allscripts or McKesson.

Personal Protective Equipment :

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Additional Position Information :

Travel : Ability to travel to business functions / trainings / meetings and all SCHS worksites.

General Skills :

Manages a high volume of work with efficiency : Has a system for keeping tasks from slipping through the cracks. Able to juggle competing demands and prioritize without sacrificing quality. Identifies deadlines and creates plan to achieve deadlines.

Resourceful : Consistently overcomes challenges and leverages resources to creatively solve problems. Proposes solutions to issues without much guidance (but isn't afraid to ask questions). Proactively asks for help, anticipates problems, and course-corrects where needed.

Attention to detail : Notices and corrects errors that others might overlook.

Accountability : Acknowledges mistakes and turns them into learning opportunities.

Strong sense of ownership, flexibility, and resilience : Plans ahead and finds alternative paths to get to the finish line. Bounces back from setbacks and rejections. Holds self to high standards even when things are hectic. Ready to take advantage of unexpected opportunities; adapts quickly as things change.

Attentive, empathetic leadership : Enthusiasm for meeting and engaging with people. Empathizes with the teams we serve. Listens closely to understand needs or concerns and takes steps based on that input. Takes pride in providing clear, helpful information.

Inclusive leadership and management : Brings a clear vision and recognizes the value of divergent perspectives. Approaches leadership with a mindset of "power with" rather than "power over" and regularly includes others in planning and decision-making. Able to make and communicate difficult decisions in the best interest of the organization. Creates plans for staff development, retention, strategy, and improving culture.

Proactive problem solving : Proactively develop solutions to challenges, including by constantly looking at big-picture progress on the programs team, and by flagging any potential upcoming challenges in the organization overall.

Mathematical Skills : Performs intermediate to advanced math (analysis, statistics, significant data or number manipulation).

Language Skills : Reads, writes, and speaks English.

Computer Skills : Intermediate to advanced proficiency in Microsoft applications (Outlook, Word, Excel and Visio), database management, and document preparation.

Demonstrated ability and experience in computer applications and use of electronic medical record keeping systems.

Position Specific Skills : Matches organizational needs to the system's functionality.

Learns SCMC workflow navigation within Epic software.

Establishes deadlines and milestones and is accountable for managing teams to meet them.

Physical Requirements :

Continually (75% or more) : Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%) : Standing, lifting 1-10 pounds, grasping / squeezing.

Occasionally (25%) : Bending, reaching overhead, carrying / pushing, or pulling 1-10 pounds.

Rarely (10%) : Walking, stooping / kneeling / crouching, climbing stairs.

Never (0%) : Climbing ladder / stepstool, lifting / carrying / pushing, or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors :

Never (0%) : Heat, cold, wet / slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category :

No Risk for Exposure to BBP

Schedule Weekly Hours :

40