Client Access Specialist - Represented

Client Access Specialist - Represented

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

This position will work as a member of a multi-disciplinary team to deliver comprehensive, person-centered, integrated services. The Client Access Specialist is considered a critical link between the patient and the care delivered by the clinical and service staff of our integrated services clinic. The Client Access Specialist must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in patient, visitor and staff interactions. The responsible for welcoming and greeting all patients and visitors into the clinic and providing complete and meaningful information. They will be responsible for complex scheduling and checking patients / clients in for a wide range of providers and services. They are responsible for obtaining and updating detailed patient demographic information, verifying insurance coverage, updating fee agreements and collecting payments. This position has access to mental health billing and service records.

Our Client Access team supports the following locations Blackburn, Evergreen Crossing, Imani, Old Town Clinic, Old Town Recovery Center, and River Haven. This role can float between locations to help maintain staffing levels.

Schedule : Monday - Friday, 8 : 00am - 5 : 00pm

Location : Old Town Recovery Center (33 NW Broadway. Portland, OR 97209)

Compensation : Minimum rate of $23.89, but can increase depending on a candidate's experience.

Seniority Bid Window Closes : 10 / 14 / 25

Minimum Qualifications

• High school diploma or GED equivalent and 1 year of experience in a medical office setting or administrative support role; OR 2 years of experience in a high-volume public contact position that utilized customer service.
• Experience in a clinical setting is preferred.
• Bilingual in Spanish preferred.
• Ability to work efficiently in a fast paced environment.
• Ability to work calmly with patients / clients that are often in distress or agitated.
• Must have current CPR certification prior to start.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations, treating each individual with respect and dignity.

Essential Duties And Responsibilities

Skills And Abilities

This role is a Union Represented position through : American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your representation here : www.afscme.org

Benefits : Central City Concern offers an incredible benefits package to our Regular / FT employees