Administrative Assistant-CAT
Job Description
Job Description
POSITION SUMMARY :
Provides support and management to clinical staff and clients within the Children's Community Action. The Community Action Team is a community service program servicing youths from ages 11-21 years of age with in-home care.
The Administrative Assistant is an entry level role providing basic clerical, data entry, and call management in a office setting.
The incumbent will report to and function under the direction, instruction, and supervision of the program supervisor. .
QUALIFICATIONS :
- Minimum of high school diploma or general education degree (GED).
- Must be able to type 35 wpm, read, write, comprehend verbal and written instructions, file alphabetically, and use office machines.
- Ability to communicate effectively with, provide information to, and respond to questions from employees, clients, visitors, and all outside providers.
WORK ENVIRONMENT :
- General climate-controlled office setting.
- Most work is completed while seated at a desk using standard office equipment.
- Interface with patients and staff in an outpatient environment.
- Fast-paced. Multi-tasking requires above-average time management skills. Team approach.
FUNCTIONAL RESPONSIBILITIES INCLUDE :
- Complete documentation and / or data entry per program requirements.
- Professional and courteous communication with patients, staff, and outside providers.
- Assess initial client needs upon contact with the agency and route them appropriately.
- Maintain organization in a fast-paced environment.
- Maintain general knowledge of agency services available for clients.
- Effectively manage the flow of the work area.
- Other duties as needed per program requirements.
- Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department.
- Completes administrative functions and data entry timely and accurate.
CUSTOMER SERVICE RESPONSIBILITIES INCLUDE :
- Provides exceptional customer service in all communications and interactions with staff, the general public.
- Maintains confidentiality and remains calm under stress.
- Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
- Maintains and exhibits servant leadership qualities and exceeds customers’ expectations.
Mon-Fri 8 : 00 AM- 4 : 30PM
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