Behavioral Health Professional II

Position : Behavioral Health Professional II

Location : Fully Remote, US

Schedule : Sunday Monday Tuesday Saturday 6a-430 pm. Arizona time

(30-minute unpaid lunch)

Position Purpose

Provide clinical assessments, crisis triage, education, and telephonic behavioral health support. Use established protocols and independent professional judgment while documenting all assessments, interventions, and outcomes.

Key Responsibilities

Answer inbound behavioral health calls and conduct crisis triage.

Document calls thoroughly using standard software systems.

Provide education to non-licensed staff.

Conduct follow-up calls to support care facilitation.

Collaborate with internal and external partners to meet members' needs.

Promote recovery concepts, resilience, and hope.

Provide clinical assessments within scope of licensure.

Offer behavioral health education and resource guidance.

Comply with all applicable policies, protocols, and standards.

Perform other duties as assigned.

Required Qualifications

Master's degree in Counseling, Social Work, Marriage & Family Therapy, Psychology, or related field.

Active behavioral health license in the state where the candidate resides :

LPC, LCSW, LMFT, LP, LISAC, LAC, LASAC, LMSW

2-4 years of behavioral health experience in :

Crisis intervention

Case management

Intake / assessment

Therapy

Behavioral interventions

Strong computer skills; Microsoft Office proficiency.

Strong call documentation and data entry skills.

Must pass DFPS + Texas Fingerprints .

Preferred Qualifications

Experience in managed care / telephonic counseling

Call center or crisis line experience

Triage experience

Experience working in high-volume BH environments

Training Requirements

Week 1 : Mon-Fri, 8a-5p AZ virtual classroom (camera ON)

Weeks 2-4 : Flexible schedule; advance notice provided