Service Delivery Manager – Mail Operations

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print mail document scanning reception and related office support services for Fortune 500 companies professional service firms and institutions of higher education. TMG is looking for highly motivated enthusiastic team players interested in a career rather than just a job. With a team of over 1500 nationwide associates TMG is seeking an individual who can uniquely contribute to our 30 years of success in the industry.

The Service Delivery Manager I is responsible for overseeing all aspects of contracted site services within Mail Operations. This position ensures operational excellence by driving financial performance enhancing customer satisfaction and promoting employee engagement. The SDM serves as the primary client liaison managing service delivery optimizing processes and fostering a productive positive and inclusive work environment.

Responsibilities

Financial Performance

• Manage site expenses and control costs to achieve financial targets.
• Analyze asset utilization performance and expenditures to identify cost-saving opportunities.
• Ensure compliance with contractual obligations and company financial policies.
• Monitor and report on operational metrics related to budget performance and profitability.

Customer Satisfaction

Employee Engagement

Qualifications

Required Experience :

Manager

Key Skills

IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 55000 - 60000