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Patient Service Representative (Medical Receptionist)
Patient Service Representative (Medical Receptionist)University Hospitals Urgent Care by Well • Lakewood, OH, US
Patient Service Representative (Medical Receptionist)

Patient Service Representative (Medical Receptionist)

University Hospitals Urgent Care by Well • Lakewood, OH, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

University Hospitals Urgent Care - Deliver Exceptional Patient Care with Purpose

This position will float between Concord & Mentor locations.

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join University Hospitals Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here :

  • LIFE-Work Balance & Flexible Schedule : Full-time (3-day / 12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
  • Competitive Pay & Benefits : Medical, Dental, Vision, Prescription, Pet Insurance & more
  • Paid Time Off & Holidays : Recharge and take care of yourself
  • 401K with Company Match : Plan for your future
  • Wellness Support : Employee Assistance Program (EAP) & Wellness Initiatives
  • Professional Growth : Leadership opportunities & professional development

Key Responsibilities :

  • Warm Welcome : Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
  • Patient and Business Documentation : Maintain confidentiality while collecting and organizing important patient and business documents.
  • Insurance Verification : Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing / collection information.
  • Financial Responsibility : Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
  • Collaborative Support : Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
  • Compliance : Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
  • Administrative Duties : Perform office procedures and general administrative tasks; proficiently operate office medical equipment.
  • Quality Assurance : Oversee compliance with quality assurance programs, CLIA waived laboratory requirements, and patient result trackers.
  • Travel Requirement : Support staffing and operational needs by traveling to other University Hospitals Urgent Care locations as required.

    • Required Qualifications :

  • Education : High school diploma or equivalent, Medical Administrative Assistant certificate a plus
  • Experience : 1+ year of experience in a medical office or healthcare setting preferred
  • Skills : Strong communication, attention to detail, and ability to multitask in a busy environment
  • Technical Skills : Experience using Electronic Medical Records (EMR) software, EPIC preferred
  • Flexibility : Ability to work 12-hour shifts, including some weekends and holidays
  • Team Player : A proactive, friendly, and patient-focused approach to service

    • At University Hospitals Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, apply today and be part of something bigger!

    INDUH

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    Patient Service Representative • Lakewood, OH, US

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