Automotive customer service advisor

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Company parties

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Health insurance

Training & development

About the Role :

Join M&N Absolute Auto Repair / Bjs automotive as an Automotive Customer Service Advisor, where you'll be the friendly face and voice that connects our customers with top-notch automotive care. In this dynamic role, you'll help ensure a seamless experience for our clients while contributing to a team that values excellence and customer satisfaction.

Responsibilities :

• Greet customers warmly and assess their automotive service needs.
• Provide accurate estimates and explain recommended services and repairs.
• Coordinate service appointments and manage the service workflow.
• Communicate effectively with technicians and customers regarding vehicle status.
• Handle customer inquiries and resolve any issues or concerns promptly.
• Maintain accurate records of customer interactions and service history.
• Promote additional services and products to enhance customer satisfaction.
• Ensure a clean and organized service area for an inviting customer experience.

Requirements :

• High school diploma or equivalent; automotive background is a plus.
• Proven experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer skills and familiarity with automotive service software.
• Positive attitude and a passion for helping customers.
• Valid driver's license with a clean driving record.

About Us :

M&N Absolute Auto Repair has been serving the Everett, WA community for over a decade, providing reliable and high-quality automotive services. Our customers love us for our honest approach and commitment to excellence, while our employees appreciate a supportive work environment that fosters growth and teamwork.