Desktop Support Technician

Job Description

Job Description

Who We Are :

FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, FitzMark has been able to sustain growth in a complex industry and market.

At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.

Are you ready to make your mark?

Job Overview

FitzMark is seeking a Desktop Support Technician to support the IT department functions in a growing organization. In this role, you will provide technical support to employees across multiple office locations within our third-party logistics (3PL) operations. The ideal candidate is resourceful, detail-oriented problem solver with a passion for technology. The Desktop Support Technician will support Windows 11 workstations, Microsoft 365 applications, and related systems, ensuring smooth day-to-day operations in a fast-paced environment.

This position is full time, on-site, with occasional travel to branch offices for deployments, upgrades, and on-site support.

Duties and Responsibilities

• Triage and resolve tickets in a timely manner, serving as the first point of contact for internal IT support requests.
• Install, configure, and maintain desktop and laptop systems, printers, mobile devices, and peripherals.
• Support user onboarding and offboarding, including account setup, access provisioning, and device configuration.
• Manage and maintain asset inventory
• Assist with administering infrastructure as needed
• Diagnose and resolve issues related to Windows 11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel, Word), and general network connectivity.
• Provide remote and on-site support to branch offices as needed.
• Assist with updates, patches, and regular maintenance of company systems in accordance with security policies.

Experience and Qualifications

Knowledge and Skills

The position is full time, on-site, Monday - Friday, 8 : 00am - 5 : 00pm, at our downtown Indianapolis, IN location

FitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment , including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.