CareScout Connection Specialist

A company is looking for a CareScout Connection Representative.

Key Responsibilities

Provide support to customers and their families through compassionate conversations during their care journey

Identify and engage with appropriate care service providers based on customer needs

Handle inbound and outbound calls, documenting transactions and ensuring first call resolution

Required Qualifications

1-3 years of call center experience

Experience in long-term care, geriatric care, or home health

Proficiency in computer applications such as MS Office and email

Ability to manage time effectively and meet performance targets

High integrity and a passion for learning about the long-term care industry