Store Manager (Renowned Luxury Fashion and Lifestyle Goods) Job at QUANTUM LEAP

As the Store Manager you will be leading, coaching and motivating the store team while being responsible for the daily operations.

While representing the brand DNA, craftmanship, quality of materials and creativity throughout the market, you will be engaged in achieving your personal and team’s targets meeting the assigned KPIs and sales goals.

JOB DUTIES & RESPONSIBILITIES

Sales Management and Business Development

Demonstrate sales leadership by playing an active role on the floor

Continuously motivate sales team to meet assigned sales and goals

Suggest in-store events and incentives to grow customer base, with emphasis on building local market

Uphold excellent customer service and monitor staff performance to maintain service level

Provide recommendations to Retail Director to drive sales for product category and clientele

Be aware of local trading environment, market trends and its impact on our sales, including competitors’ trading activities and business strategy

Act as brand ambassador to strengthen / build relationships and sales with VIP clientele, repeaters and new customers

Work with SEAA Marketing team to implement in-store marketing activities

Inventory Management

Ensure proper inventory mix matching to market needs and following Retail Manager instructions

Review merchandise assortment regularly. Plan and take action to optimize stock level and stock mix to reflect sales, buying trends and customer demands.

Instruct and guide staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales

Staff Management

Support in hire, evaluate, train, and discipline the staff consistent with Company policies

Calculate commission and incentives for the sales team

Motivate, coordinate and coach the staff on the floor to achieve sales goals

Support individual staff development and communicate ideas to Retail Manager and SEAA

Management

Promote and maintain harmonious staff relations

Identify individual and team training needs and communicate them to Retail Manager and SEAA Management

Supervise staff and enforce Company policies while adhering to proper procedures for disciplinary action

Proper management of staffing roster for store coverage

Coach and train newly-joined staff

Administrative Management

Oversee all facets of store operation including billing, daily reconciliation reports, bank statements and sales reports to Store Manager, Retail Director and SEAA Office

Take necessary actions to effectively control costs and ensure efficient operation in the store

Implement and support all security measures

Effective utilization of Retail Pro and its inventory management functions

Discuss with Retail Director, Merchandising Manager to ensure appropriate assortment for the store

Provide monthly qualitative and quantitative business / HR reports as stipulated

Maintain good communication with SEAA teams, mall office, related outside parties

Visual Merchandising

Ensure that VM is consistent with Company standards to maximize sales and merchandise turnover

Review in-store and window VM weekly in line with the given instructions

Work with the Retail Director and Zone VM on installation of new window display and product launches

KEY REQUIREMENTS & COMPETENCIES

Minimum 5 years of related experience in retail / luxury industry

2 years of managerial experience

Strong in commercial and customer service mindset

Outgoing, dependable, and pro- active team player

Good organizing and follow up skills

Excellent interpersonal, communication and networking skills

Ability to generate trust among both coworkers and clients

Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity

Proficient in MS office, CRM and retail tools

Interested candidates may email their updated resume to gareth@quantumcareer.com

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