Supervisor : Exhibit and Retail Operations

American Icon : A Mustang Immersive Experience is a first-ever, multi-sensory, time-traveling, culture-shaking journey at the wheel of the world's most popular sports car : the Ford Mustang.

Part-Time / Hourly

Position Scope : The Supervisor supports the General Manager by overseeing day-to-day floor operations and ensuring consistency and high-quality guest experience. This role is responsible for supervising frontline staff, maintaining operational standards, assisting with employee training, and ensuring the smooth operation of exhibit and retail areas. The Supervisor serves as a key point of contact for staff inquiries and guest concerns, while upholding all company policies and procedures.

Experience :

1–3 years of supervisory or team lead experience in retail, attractions, or hospitality preferred.Prior experience in guest service or customer-facing roles required.Experience handling cash, POS systems, and shift operations a plus.Seasoned safety ambassador.Background in team-based work environments preferred.

Skills & Qualifications :

Strong leadership and interpersonal skills.Ability to train, coach, and motivate cast members.Excellent problem-solving and conflict resolution abilities.Strong communication skills, both verbal and written.Ability to remain calm and professional under pressure.Must be organized, reliable, and detail-oriented.

Duties & Responsibilities :

Supervise daily operations on the floor to ensure smooth exhibit and retail activity.Support the General Manager by assisting with staff scheduling, training, and performance monitoring.Ensure employees follow company policies, procedures, and safety guidelines.Act as a first point of contact for guest questions, concerns, or escalations.Lead by example in delivering excellent customer service and suggestive selling.Assist with opening and closing procedures, including cash handling and reporting.Monitor inventory levels and assist with stocking as needed. Provide feedback and coaching to frontline staff to improve performance and engagement.Communicate updates, goals, and expectations from management to the team.Support the maintenance of a clean, organized, and safe working environment.Assist with implementing promotions, events, and other operational initiatives.Meet sales goals and criteria.Collaborate with other supervisors and managers to ensure operational efficiency.

Physical and Mental Requirements :

Comfortable working in a fast-paced, guest-focused environment with high guest traffic.Capable of lifting up to 25 lbs.Ability to stand and walk for prolonged periods.Strong focus and attention to detail.Clear verbal communication skills and ability to interact with guests and staff effectively.Capability to read, write, and communicate effectively in English or other languages as required for job duties and safety requirements.Correctable vision and hearing.Skilled in the use of and manual dexterity to operate computer and office equipment.Ability to work flexible hours, including evenings, weekends, and holidays, with reasonable accommodation for religious observances and other protected activities as required by law.

Disclaimer : This job description is not intended to be all-inclusive, and the employee will perform other reasonably related duties as assigned by management. Imagine Exhibitions Inc. reserves the right to revise or change duties as needed. This description does not constitute a written or implied contract of employment.

California Consumer Privacy Act Employee Disclosure

Please take notice that the Company collects certain information about you. For more information on the Company's policies, please refer to the Company's privacy policy in its handbook :

California's California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide California applicants and employees with certain rights :

Knowledge of information collected;Deletion of information collected;Opt-out of information collected;Opt-in of information collected;Correction of information collected;Go to court;Limit use of information collected;Not to be discriminated or retaliated against for exercising rights under the law.

Where We Get Your Information From . The Company collects information about you from the following sources : 1) you; 2) prior employers, references, recruiters, job-related social media platforms; 3) third- party sources of demographic information; 4) third-party companies, such as background check companies, drug testing facilities; and 5) claim administrators and investigators. Depending on the Company's interactions with you, we may or may not collect all of the information identified about you.

The Personal and Sensitive Personal Information That We Are Collecting .

We are collecting the following information :

Identifiers, such as name, government-issued identifier (e.g., Social Security number), and unique identifiers (e.g., employee ID);Personal information, such as real name, signature, SSN, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, passport number, federal identification authorizing work in the United States, access and / or passcodes, insurance policy number, education, employment, employment history, bank account number, other financial information, medical information, or health insurance information;Characteristics of protected classifications under California or federal law, such as age, marital status, gender, sex, race, color, disability, citizenship, primary language, immigration status, military / veteran status, disability, request for leave, and medical conditions;Commercial information, such as transaction information and purchase history (e.g., in connection with travel or other reimbursements [or purchases from Company]);Internet or network activity information, such as browsing history and interactions with our online systems and websites and any personal information that you provide while accessing the Company's computer systems, such as personal credit card information and passwords;Geolocation data, such as device location from usage of the Company's devices;Biometric information related to access to the Company's secured access points;Audio, electronic, visual, and similar information;Professional or employment-related information, such as work history and prior employer;Non-public education information;Inferences drawn from any of the Persona and Sensitive Personal Information listed above to create a profile or summary about, for example, an individual's preferences and characteristics.

How Your Personal and Sensitive Personal Information is Used.

We may use Personal and Sensitive Personal Information :

To operate, manage, and maintain our business;For hiring, retention, and employment purposes;To process payroll, track time and attendance, manager Workers' Compensation claims, administer and maintain benefits, including health insurance.To otherwise accomplish our business purposes and objectives, including, for example : Emergency services;Conducting research, analytics, and data analysis;Maintaining our facilities and infrastructure;Quality and safety assurance measures;Conducting risk and security controls and monitoring;Protecting confidential and trade secret information;Detecting and preventing fraud;Performing identity verification;Performing accounting, audit, and other internal functions, such as internal investigations;Complying with the law, legal process, and internal policies;Maintaining records;Claims processing;Responding to legal requests for information and subpoenas; andExercising and defending legal claims.Any other purposes authorized by the California Privacy Protection Agency, California or Federal law.

We may or may not have used Personal and Sensitive Personal Information about you for each of the above

purposes.

Sharing of Personal Information . We only share your information with the following third-party entities : Payroll processor, benefit providers, legal or accounting service providers and state or federal agencies.

Selling of Personal Information . The Company DOES NOT sell your personal information.

Data Retention. The Company retains the information it receives about you for a period of 7 years after termination of employment, unless a shorter or longer period is required by California or Federal law.

For Inquiries and / or to Submit Requests for Information, Deletion or Correction. Please contact Human Resources at hr@theimagineteam.com or 470-965-6460 for inquiries about the Company's policy, or to submit your requests for information, deletion, or correction.

The pay range for this role is : 24 - 24 USD per hour(Mustang LA)

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