Fleet Service Representative

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Nature of Work

Multi functional position that performs difficult technical and routine administrative work in the coordination of vehicle service and parts, including tracking the flow from entry point to the ready line. Maintains vehicle, parts, labor, sublet, and warranty records in the fleet management system. Customer service is the top priority job. Implement a new spirit of cooperation and encourage teamwork towards a common goal of customer satisfaction. Managing the flow of vehicles from entry point to ready line, while coordinating customer complaints, scheduling mechanics labor hours and acquiring parts in a timely manner, including parts inventory tracking. Schedules work with outside vendors and ensure timeliness and quality expectations are met.

Illustrative Examples of Essential Duties

• Analyzes and assigns customer vehicle repair complaints to mechanics and enters data into the fleet management system
• Prepares mechanic assignment schedule log, prioritizing workload and ensuring no conflicts
• Generates and schedules proactive vehicle preventive maintenance reports in the fleet management system
• Test drives and quality checks fleet vehicle / equipment
• Generates awaiting on parts report daily, and follows up with the fleet warehouse personnel
• Enter new vehicle information into the fleet management system
• Identifies warranty issues relating to vehicles and parts
• Inputs vendor invoices into the fleet management system
• Records all parts received into the inventory (Fleet) management system
• Tracks parts received and issued in the fleet management system
• Tracks vehicle status from entry point to ready line
• Locates and purchases necessary parts for repairs and inventory
• Maintains inventory levels and ensures that the inventory represents the current fleet
• Eliminates obsolete items and ensures that product does not exceed its shelf life
• Responds to manufacturer recall and ensures vehicles are available to dealers as necessary
• Prepares the warehouse for quarterly checks and annual inventory
• Develops inventory thresholds levels that ensure parts availability

Minimum Requirements

Physical Requirements

For All Positions

For All Technical, Professional, Supervisory And Managerial Positions

Applicants must detail any related work experience on the application or risk disqualification. It is the applicant's responsibility to update their NEOGOV profile with work experience, education, certifications and personal contact information when submitting each application, failure to do so will result in ineligibility. City of Miami Beach employees must reflect their current position and detail their work experience on the application to avoid being disqualified. Veterans Preference : Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (either Member 2 or Member 4), as well as the final Department of Defense Disability Letter (dated within one year) must be submitted with the application.

Benefits are available to FULL-TIME employees only.

The City of Miami Beach offers a comprehensive benefits package, including 12 vacation, 12 sick days, 15 paid holidays (11 holidays and 4 floating holidays); partially sponsored by the City group medical (including visual) and dental insurance, life insurance. Excellent retirement plan : pre-tax employee contribution added to the City's contribution; 5 year "cliff vesting."

Voluntary Benefits (fully paid by the employee, but payroll deductible) : flexible spending account; 457 Deferred Compensation Plan, and Roth IRA; universal and critical life insurance, disability insurance, long-term care, and lump sum cancer policy. Also, U.S. Legal Services, tuition assistance, pre-tax payroll contributions, continuation of medical and dental coverage up to 18 months upon termination (COBRA).

For a more detailed overview of the benefit package, please visit Benefits section at http : / / web.miamibeachfl.gov / hr

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