Supervisor, SBO Cash Office (On-Site)

Supervisor Of Patient Financial Services Hospital Billing

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This role is on-site. Under the oversight of the Department Manager, the Supervisor of Patient Financial Services Hospital Billing is responsible for providing daily monitoring and support to a diverse team of representatives and specialists for a large multi-facility healthcare system with future expansion anticipated. Responsible areas within the PFS Hospital Billing Revenue Cycle may include Billing, AR Management, Customer Service, Cash Posting, Denial Management, and overall Revenue Cycle operations. With Manager oversight, the Supervisor will evaluate the assigned work unit's activities and functions for accuracy and efficiency. Provides continuous communication of organizational values and displays positive leadership skills to their team and others within the organization. The Supervisor will support the Manager with personnel-related duties, identify and assist with operational training and education needs to maintain system-wide quality and production standards and ensure Hospital Billing Revenue Cycle KPIs are being achieved for overall Hospital Billing Revenue Cycle operational success. The Supervisor will assist the Manager by leading team meetings and one-on-one sessions with work unit staff members. The Supervisor will partake in scheduled and ad hoc Hospital Billing Revenue Cycle workgroup meetings.

Essential Duties & Responsibilities including but not limited to :

• Consistently promote a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in the organization's WE CARE values.
• Responsible for assigned Patient Financial Services functions for all BILH Hospital facilities.
• Exemplifies BILH System Services Workforce Code of Conduct.
• Under managerial oversight, ensures that work units comply with all state, federal, and health plan applicable requirements and regulations. Keep abreast of payer and regulatory changes.
• Under managerial oversight, provides daily management to the work unit including creating individual and work unit goals and objectives, developing performance standards, and motivating and engaging a team member and / or work unit to achieve them.
• Assists the Manager in the review and updates of work unit policies and procedures.
• Monitors individual and work unit adherence to set policies and procedures and assists in the monitoring of accounts to ensure operational policies and procedures are being followed.
• Assists the Manager in the oversight of training and education efforts of the team member and / or work unit and provides feedback to both the Manager and team members.
• Oversees day-to-day internal staff auditing and production.
• Mentors and coaches assigned team members.
• Assists the Manager in developing new workflows and department strategies for new technology, and system enhancements due to changing payer and regulatory environments.
• Assists the Manager on items related to human resources : a) provides colleague skill and knowledge training, orientation, and education, including re-training as necessary b) within departmental guidelines, assists the Manager with determining colleague work schedules and the reporting of work hours c) assists the Manager in the evaluation of colleague work performance and recommendations of merit or other increases / decreases in compensation.
• Under the managerial oversight of the Department Manager, this position is responsible for assisting with staff goal setting, planning, and monitoring performance results, reporting of key performance indicators, problem-solving, and ensuring employee competency, productivity, and quality of work division-wide.
• Assist the Manager with special projects when needed.

Minimum Qualifications : Education : Bachelor's Degree or Equivalent Experience Required

Licensure, Certification & Registration : None Required

Experience : 3+ years in a healthcare environment preferably in hospital billing. One year supervising staff preferred.

Skills, Knowledge & Abilities : The knowledge and abilities required to perform this function would typically be acquired through training and experience equivalent to graduation from an accredited school with a Bachelor's degree; and three (3) years of experience in professional / hospital billing or related revenue cycle field. Comprehensive knowledge of the components associated with billing for a large multi-specialty academic group practice. Excellent verbal and communication skills along with the ability to maintain productive and professional relationships. Excellent problem identification and solving skills.