On Site Tech Engineer

Job Description

Job Description

Salary : $65k-$75k

Ready to Escape the IT Grind? Come Build Something Greater withMy IT Crew.

AtMy IT Crew, we believe every team member deserves a voice. Since 2016,wevebeen a leader in the Managed Service Provider(MSP) space by doing thingsdifferentlyempoweringour people, embracing innovation, and delivering exceptional service.

Our customer satisfaction rating? A consistent 97%.

Our tech stack? Always evolvingbecause wedontjust keepup,we stay ahead.

Our culture? Transparent, collaborative, and driven by growth.

Ifyou'retired of being just another cog in thewheel, andwant to be part of a team where your input matters and your development matters more, youmightvejust found your new home.

Position : On Site Tech Engineer

Location : Monroe, NY

Department : Service Delivery

Weregrowing and looking for a On Site Tech Engineerwhosnot only technically sound, but also thrives in building relationships, solving problems, and being the trusted face of My IT Crew onsite.

WhatYoullDo :

• Serve as the primary technical resource, stationed directly at the clients location.
• Provide day-to-day IT support, troubleshooting, and issue resolution for hardware, software, and network systems.
• Collaborate with the clients staff to understand and address their technical needs in real time.
• Perform installations, upgrades, and maintenance of IT systems as required.
• Escalate complex technical issues to the internal support team when needed.
• Ensure client satisfaction by delivering timely, professional, and efficient support.
• Document support activities, solutions, and client feedback.
• Act as a liaison between the client and the company, ensuring smooth communication and service delivery.

What You Bring :

WhyYoullLove It Here :

Soundlikeyou?

Letstalk.

My IT Crewisntjust a place to workitsa place to grow, contribute, and thrive.Come bepart of a teamthatsredefining what IT support can be.