Account Manager

PermitFlow Account Manager

PermitFlow's mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.

We've raised a $31m Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, Altos Ventures, and the founders and executives from Zillow, PlanGrid, Thumbtack, Bluebeam, Uber, Procore, and more.

Our team consists of architects, structural engineers, permitting experts, and workflow software specialists, all who have personally experienced the pain of permitting.

Ideally, you're based in NYC or willing to relocate for hybrid work. We're currently hybrid in-person 3 days / week in our NYC office.

Who You Are?

Proven Account Manager : You have experience managing a portfolio of 56 figure B2B SaaS accounts, with a strong track record of renewals and upsells.

Revenue-Driven : You view customer management through the lens of growth identifying expansion opportunities and working cross-functionally to drive account value.

Strategic Partner : You excel at understanding customer business needs and translating them into actionable account plans that generate mutual success.

Process-Oriented Operator : You thrive in an early-stage environment, helping to shape account management playbooks and contributing to scalable systems.

Analytical Communicator : You're confident using data to influence customer conversations, evaluate health signals, and identify churn or upsell risks early.

What You'll Do :

Manage a book of business consisting of contractors and developers; build and deepen relationships with decision-makers and influencers.

Own the full account lifecycle from implementation oversight to ongoing engagement, renewal, and expansion.

Develop strategic account plans that identify growth opportunities (e.g., new projects, regions, or service lines).

Lead renewal negotiations and coordinate expansion discussions in partnership with Sales and Customer Success leadership.

Collaborate closely with Permit Operations to ensure high-quality onboarding and ongoing service delivery.

Monitor account health and proactively mitigate churn risk through structured interventions.

Partner with Product and Ops to advocate for customer needs and influence our roadmap.

Help build our GTM foundation by contributing to processes, playbooks, and future hiring as the team scales.

This is a foundational role perfect for someone eager to take ownership, influence company direction, and be a driving force behind PermitFlow's growth.

Qualifications & Fit :

24 years of experience in a B2B SaaS Account Management, Sales, or Customer Success role (startup experience preferred)

Proven track record of renewals, upsells, or account growth

Strong negotiation and presentation skills

Self-starter who thrives in ambiguous and evolving environments

Experience in construction, permitting, or real estate tech is a major plus

Benefits : Equity packages

Competitive salary

100% paid health, dental & vision coverage

Company issued laptop

Home office & equipment stipend

Lunch & dinner provided via UberEats w / a fully stocked kitchen

Commuter benefits

Team building events

Unlimited PTO

Interview Process :

20 minute initial assessment

20 minute interview with recruiter

30 minute hiring manager interview

30 minute role playing interview with hiring manager

30 minute interview with our CEO

Reference check

Offer!