Dining Room Team Leader

Overview

The Dining Services Team Leader is responsible for communications between staff and Dining Services Supervisors regarding resident satisfaction, service, and daily functions in the Dining Room. The Team Leader must maintain proper sanitation and food handling practices, and, with direction of the Dining Services Manager or Supervisors, lead and guide the wait staff, cashiers, bartenders, and host teams. The Team Leader must be able to make decisions independently regarding staffing and resident satisfaction issues, and will oversee all wait staff training. The Team Leader is expected to be conscious of the team's overall performance and have the knowledge to suggest ways to increase and improve performance, while still performing as a member of the wait staff, cashier, bartender, or host teams.

Job Title Dining Room Team Leader

Reports to Retail Service Manager

Job Type Non-Exempt

Salary Grade 4

Responsibilities

• Ensure that all residents receive excellent dining service with attention to detail by walking the service areas, observing and directing staff, while still performing job duties at the highest level.
• Ensure appearance standards are met and that all department and community policies and procedures are adhered to.
• Have authority to cope with basic problems and confer with Dining Services Supervisor regarding unusual problems.
• Adhere to Dining Services dress code, maintaining a clean and neat appearance at all times.
• Consistently exhibit a pleasant and cheerful demeanor when serving residents and staff.
• Represent Dining Services in all areas of Westminster- Canterbury with a positive manner, using established customer service guidelines.
• Coordinate daily "Showtime" meetings utilizing weekly training goals to ensure proper service standards.
• Individually train new employees using the training program developed by the dining services team.
• Conduct group and individual trainings to improve overall staff performance.
• Demonstrate knowledge of proper food handling and of sanitation standards with regard to food temperatures, hand washing techniques, use of gloves, and dating of food items.
• Demonstrate knowledge of proper chemical usage and SDS.
• Maintain punctuality in attendance and meeting deadlines.
• When handling cash, comply with all community cash handling policies and follow departmental procedures for recording cash deposits.
• Ensure the quality of food is maintained to department standards at all times and that service times are within established parameters.
• Hold coworkers accountable by reporting issues to the supervisor team and inform supervisors when an employee is in violation of department standards.
• Model exemplary behavior and be willing to fill any position as needed.
• Perform other duties as assigned.

Qualifications

Physical Requirements

Direct Reports

There are no direct reports, but the role will lead Independent Dining.

Additional Information

The Team Leader position is a critical component of the dining leadership team. To ensure a successful transition in the event of voluntary separation, a written notice of intent to separate is required no less than 21 days prior to the last scheduled work day. Letter of notice should be received by the Director of Dining Service.

Seniority level

Employment type

Job function

Industries

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