L&I Customer Service Specialist 3

Customer Service Specialist 3 (CSS3)

Are you passionate about delivering excellent customer service and making a positive impact? Do you thrive in dynamic environments where you can mentor others and solve complex problems? If so, this is your chance to join the Customer Service Program (CSP) and play a key role in keeping Washington's workforce safe and thriving!

We're looking for a Customer Service Specialist 3 (CSS3) who's not just about assisting customersyou're someone who excels at problem-solving, de-escalating tough situations, and making sure every customer gets the help they need. This position is a full-time position. Plus, you'll be helping to mentor and guide the next generation of customer service superstars!

The expected time spent in-office will be Monday through Friday. The assigned duty station for this position is Kelso, Washington.

If you're an experienced customer service leader with a passion for mentoring others and solving problems, this is your opportunity to shine. Let's make Washington safer, together. We can't wait to see how you'll contribute to our team!

Why You'll Love This Role :

• Make an Impact : You'll be solving complex problems and helping our fellow Washingtonians navigate the system with ease. Knowing that your work contributes directly to the safety and well-being of workers is incredibly rewarding.
• Mentorship Opportunities : As a CSS3, you'll be the go-to expert, mentoring and training other customer service specialists across multiple offices. Share your knowledge, shape future leaders, and foster a supportive environment!
• Dynamic & Fast-Paced : This is no ordinary desk job! You'll be handling a variety of customer issues, including resolving conflicts, managing tough situations, and providing answers to inquiries about L&I and other government programs.
• Growth & Development : We're committed to your growth! You'll have opportunities to enhance your leadership skills, learn new programs, and advance within our agency. We invest in your success.
• Work-Life Balance : Depending on business needs, you may be eligible for telework or flexible schedule options after your probation period.

What you'll be doing :

Get ready for a role where every day brings new challenges and opportunities to make a real impact! As a team lead, you'll :

What we're looking for :

Required Qualifications :

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Desired Qualifications :