Case Manager, Housing

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

The Navigation Housing Case Manage r provides case management services for Recovery Oriented Housing Program (ROHP) participants. ROHP participants are identified to be currently experiencing or at risk of chronic homelessness, high utilizers of publicly funded systems, possibly disengaged from services and in need of diverse supportive services. This role is tasked with identifying all types of barriers which may complicate a participant’s ability to obtain and maintain housing, and use creative problem solving to address these issues. This Case Management position includes broad case review, scheduling and outreach, and various other supports to monitor client progress and ensure that ROHP outcome measures are met.

This position works closely with Navigation’s Housing Specialists, Facilities, therapists and prescribers, to identify and overcome barriers which complicate a resident’s ability to remain housed, keep files compliant, and is a member of our Clinical Housing team.

Essential Duties / Responsibilities :

• Provides case management to voucher residents to include community-based services when needed, and will carry an average caseload of 20 clients.
• Conducts outreach and engagement to residents identified as needing support to maintain housing.
• Identifies potential barriers to maintaining housing and engages residents in goal setting, monitoring progress. Actively coordinates care with Jefferson Center, and other community agencies and health providers. Maintains appropriate professional standards and provides appropriate follow-up for consumers.
• Identifies risk factors including lethality, and responds accordingly.
• Provides needs assessment for living expenses and other needs such as food, clothing, etc., in addition to life skills education.
• Responsible for the coordination and / or completion of needed paperwork including releases of information, HMIS intake and assessment, VI-SPDAT assessments, Homeless Prevention Demographics Profiles, and other needed documentation.
• Maintains a positive focus and excellent customer service skills towards consumers, Jefferson Center staff, and the community. Works from a strength based, recovery based perspective and takes cultural considerations into account when appropriate. Effectively responds to client / consumer needs and problems, initiates and maintains positive interactions, timely response to phone calls, email and other requests.
• Productivity / Documentation and Outcome Data : Documents all contacts according to Jefferson Center and Substance Use Outpatient Program standards while meeting productivity standards as identified by the Program Director.

Other Duties :

NOTE : Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Required Education, Knowledge, Skills, & Experience :

Salary Grade 50 - Bachelor’s Degree (Case Manager) $55,000 ($26.45 / hr)

Additional Salary Information

Application Deadline : 11 / 28 / 2025. Review of applications will begin immediately.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.