Chief Customer Officer

About the Role

Miro is looking for a Global Customer Experience Leader responsible for our growing Enterprise customer base globally. In this role you will build, coach, and lead an amazing team comprising of Customer Success Managers, Support, Customer Education and Renewal Managers. You will partner closely with regional Sales Leaders and other cross-functional partners to drive strategy, build senior executive relationships at our enterprise customers, ensure we drive value, and continuously improve adoption and retention.

What you’ll do

• Build, coach and lead the Customer Experience team
• Partner with sales leadership and other functions to improve customer lifetime value (CLV) through higher product adoption, customer value, health scores, customer satisfaction, retention and expansion
• Drive the team to hit Key Performance Indicators
• Mentor the team to maintain account hygiene, health, and indicators
• Participate in revenue and health forecasting
• Partner with stakeholders to define and deliver on a best-in-class customer experience
• Personally work with our largest customers (10K+ employee size) to establish executive relationships
• Participate and contribute in formulating key strategic decisions as a part of the CS leadership team
• As a senior leader you will continually demonstrate Miro’s behaviors and values to drive an inclusive and engaged culture

What you’ll need

What’s in it for you

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform’s infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users and 250,000 companies collaborate in the Innovation Workspace. Miro was founded in 2011 and currently has more than 1,600 employees in 13 hubs around the world.

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