Assistant General Manager

Job Description

Job Description

Description :

Are you someone who leads intentional acts of kindness with the purpose of making the world a better place through in-person connection and intention!? If you answered yes, submit your application to become an Assistant General Manager !

milk + honey is a thriving collection of day spas, salons, and medSPAs, dedicated to helping people relax, feel good, and prioritize their well-being. Guided by our core values- kindness, connection, integrity, inclusiveness, and excellence, we create a welcoming space where guests can unwind and enjoy high-quality self-care services. From luxurious spa and medSPA treatments to expert salon services, our team is passionate about delivering exceptional experiences that nourish the body and mind. Join us in our mission to help people relax and feel good; provide a place where guests can escape, nourish their wellbeing, and satisfy their self-care.

Our Assistant General Managers are known as our people managers and provider experience leaders. This role is responsible for hiring, onboarding, provider schedules and delivering provider reviews. Our Assistant General Managers own coordination of in location training in partnership with our Department Heads and Brand Trainers. This role is also responsible for hosting quarterly department meetings and ensuring these are productive and action is followed up with afterwards.

Essential Duties and Responsibilities :

Business Acumen :

• Support revenue growth through strategic scheduling and upholding a high quality of service for our guest
• Support financial budgets and control expenses as it relates to cost of wages compared to revenue
• Educate team on strategies to ensure provider utilization remains at 70% or better
• Track and coach to key metrics that relate to guest retention and engagement : retail to service ratio, rebooking rates, guest retention

Team Leadership and Development :

Talent Management :

Employee Relations :

milk + honey offers the following benefits :

Why You’ll Love it Here :

Embrace Kindness : Work in a supportive environment where your well-being and the well-being of our guest come first.

Foster Connection : Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.

Integrity at Every Turn : Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards.

Celebrate Inclusiveness : Join a diverse team where everyone’s unique style and perspective are celebrated.

Pursue Excellence : Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.

milk + honey holdings, llc is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Requirements :